2015
Business Administration major in Human Resource Development Management
Negros Oriental State University
More Info About Me
Hi, you can call me Jilyn! I am a Virtual Assistant by profession and have been doing this job for a year. I was in the call center industry for 5 years. I was a customer service representative and technical support. I also worked as a telemarketer for a Home and Auto Insurance company. I'm a Virtual Assistant who provides the best administrative, creative, and technical services to clients around the globe. I am a goal-oriented and hard-working person committed to performing quality and reliable work contributing to the growth and success of one's business.
My Skills and Competencies
Social Media Management
SEO Specialist
Data Entry
Content Creator
Executive Virtual Assistant
Certificates
My Experience and Education
2021
-
2022
OUTSOURCED DOERS
(DIGITAL MARKETING VIRTUAL ASSISTANT)
-Social Media Management and Marketing in the use of social media sites such as (Facebook, Twitter, Ins tagram, Wordpress, Hubspot, Samcart, and LinkedIn)
-Engaged with social media users to grow a collective social following
-Create graphic designs for social media posting using Canva and Ocoya
-Manage Google Drive, Google Calendar, Airtable, and Notion, handle Emails, and set appointments with internal/external clients through Emails
-Create Landing Pages using landing page builders for the list of offers and services
-Edit simple videos using Vimeo for website posting
-Completed business correspondence, transcription, and data entry
-Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings
-Analyzed and compiled data to prepare comprehensive reports for management.
-Maintained client s calendar and set up reminders for meetings and
appointments
-Managed CRM input, exports, and clean-up.
2021
-
2021
TRANSCOM BACOLOD
(TECHNICAL SUPPORT REPRESENTATIVE (Seasonal account))
-Resolved various technical issues across multiple systems and applications for customers and end-users across various time zones.
-Responded promptly to incoming sales leads and requests for technical support.
2019
-
2020
ALLSTATE INSURANCE
(OUTBOUND TELEMARKETER (project base))
-Cold called over 500-600 potential customers per day to help with marketing
effort s and increase sales.
-Set up appointments with interested customers according to schedule availability.
2016
-
2020
Concentrix Cebu
(Customer Service Representative)
-Updated account information to maintain customer records.
-Responded to customer requests for products, services, and company information.
-Offered advice and assistance to customers, paying attention to special needs and wants
-Monitored customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving a concern
My Services
Data Presentation
Presenting reports and winning proposals to clients and prospects is critical to a successful business.
Email Management
Delegated to receive, send and respond to particular business email messages for the business owners.
Scheduling
Managing appointment schedules in real-time that takes the worry off of ordinary but essential tasks.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Specialist
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.