2022
Bachelor in Public Administration
Polytechnic University of the Philippines
More Info About Me
A passionate and hardworking individual with extensive experience in Data Entry, Lead Generation, Event Planning and Management, Medical Billing, Customer Service and overall General Virtual Assistance whose always ready to help you on your business needs so you can focus on the most important things.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
My Experience and Education
2023
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2024
Confidential (Healthcare Company based in US)
(Medical Billing Admin)
Data Entry on billing and payment information on insurance claims of our clients.
Contacts medical insurance companies in US to get the status of the claims, to appeal
denials, submit documents they need (ex. Medical records)
Tools: Availity, Kipu EMR, Google Workspace, and 8x8 Work.
2023
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2024
Confidential (Healthcare Company based in US)
(Quality Assurance Specialist)
Listening to both Inbound/Outbound calls of the representatives to check the accuracy
of information and quality of service they provide to our clients/patients.
Leaves scores and comments on areas of improvement on each call monitored.
Tools: 8x8 Admin and Google Workspace.
2023
-
2023
Confidential (Healthcare Company based in US)
(Outbound Customer Service Representative)
Calls our past customers/patients to see how they’re doing and if there are any medical
needs they still seek such as our 30-day inpatient rehabilitation in one of our facility.
Verifies the status of their insurance if it’s a private or state claim. If state claim but still
wishes to get services from us, I explain how the private pay option works and do some
screening interview to the client or their family member before passing it over to our
account manager.
Tools: 8x8 Admin and Google Workspace.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.