Blank Year
Bachelor of Science in Computer Science
System Technology Institute
More Info About Me
Engaging Virtual Assistant with a year's worth of expertise in data entry, email/ticket management on Zendesk, and managing social media accounts. Looking to broaden her experience in dealing with challenging tasks, efficiently.
My Skills and Competencies
Content Writer
Amazon Specialist
Data Entry
Content Creator
Virtual Assistant
Certificates
×
![]()
My Experience and Education
September 2022
-
na
Morgan Systems
(Content Writer)
Tasked with creating content for Informational and Promotional email sent to all customers with an email blast thru freshsales.
2021
-
2022
Asurion
(Technical Support Expert)
Tasked to assist customers in troubleshooting their printers and laptops or any smart devices. Helping customers file a claim for damage.
2016
-
2021
IBEX Global Sol.
(Customer Service Representative / Rea; Time Analyst (Workforce Management))
Tasked with creating and amending orders for telecom services for a significant US provider and dealing with invoicing concerns. Making preparations for order installation and ensuring that customers feel appreciated and welcomed by us. After two years, I received a promotion to real-time analyst in the Workforce Management Team, where my duties included sending various reports to aid in the account's efficiency and general score. Making end-of-day reports, attendance records, and other time-sensitive deliverables Meeting with clients and presenting monthly updated numbers
2015
-
2016
Teleperformance
(Customer Service Representative)
Tasked to create and alter orders for telecommunications service for a large US provider and to handle billing issues. Making arrangements for installation of orders and ensuring that customers feel welcome and valued by us.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry
Search the Internet for information on a wide variety of topics.
Amazon Specialist
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.