2018
Bachelor of Arts, Mass communication major in Theater Arts
Bulacan State University
More Info About Me
My name is Jia Lane Sy, I recently got married, but my maiden name is Jia Lane Marcelo position. I love reading books with romance genre, I have a total of 43 books in my collection. I also manage my own social media account which I gain some profit.
With 6 years of experience in BPO, 2 years as a Virtual Assitant, I am confident in my ability to contribute effectively to your team.
During my tenure at Expert Global Solutions, I honed my skills in handling retention and escalated concern, such as resolving concerns to retain client aligning it with company's process. I am particularly proud of my achievements in being a property manager. These experiences have equipped me with the necessary skills and knowledge to excel in this role.
What excites me most about the opportunity is growing my career and expand my skills. I am eager to bring my passion for BPO and Virtual assistant to contribute to the continued success of your team.
My Skills and Competencies
Social Media Management
Virtual Assistant
Facebook Ads Management
Certificates
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My Experience and Education
May 2022
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January 2024
Accenture
(Insurance Processor)
-Processing new applications for Retirements clients from JP Morgan, Edward Jones, Chase. ETC.
-Monitoring Trust requirement from JP Morgan, Edward Jones, Chase. ETC.
March 2020
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May 2022
CORTEZ PROPERTY MANAGEMENT
(Virtual Assistant - Property Management)
-Supports lead property managers or owners of a residential properties
-Review Routine Inspection, Final Bond Inspection and Property Condition Report
-Arranging maintenance and repairs
-Liaising with tenants, trades, owners and investors.
-Generate Monthly and quarterly report
-Negotiate lease renewals and rental increases
-Monitoring and responding to enquiries from online listing
February 2018
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February 2020
TDCX
(Content Moderator)
-Create IG & Facebook Ads
-Manages Ad Account and Business Manager
-Review appeal for rejected Ads, restricted/banned Ad Account and restricted/banned Business Manager
-Answer email for review request
2014
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2017
Expert Global Solutions
(CSR)
-Handles High risk for cancellation account.
-Retention for delinquent Account
-Answer Escalated call
-Cancellation of accounts
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Executive Assistant
Executive Assistant