2009
Bachelor of Science in Commerce Major in Banking and Finance
University of Baguio
More Info About Me
A fur mom to 9 cats that were mostly adopted from the streets. I am an ailurophile to the bones that even created a Facebook page for my cats called “Persi The Cat” where I post and share their pictures.
I am an outdoorsy person. I can’t wait for this pandemic to end so I can go spelunking again in the caves of Sagada or do another hike to Mt Pinatubo or finally reach the Summit of Mt. Pulag. I’d also love to go back and take a dip into that place where there’s an estuary in Nagsasa Cove in Zambales or visit Hundred Islands again and conquer my fear of heights by doing a zipline across the sea or dive from those high rocks on one of the Islands into the ocean.
Because of travel restrictions and with more time just being home, my screen time increased. Though there are lots of movies and series you can watch from Netflix, I still go for Big Bang Theory and Friends. I will never not want to watch these two series over again and it will always get me whenever Sheldon says, “You’re in my spot!” or Joey says “How you doin’?” I am also looking forward to the next seasons of The Black List and Manifest.
Recently, I started trading some of my screen time for reading books and I actually enjoy it plus I really love the smell of the new books. Sometimes, I can finish a book in 3 days when I get hooked with the story. I love how Mitch Albom story-tells in his books (Finding Chika and Tuesdays with Morrie). I also plan to try reading the works of Colleen Hoover soon. I’m glad that I added another hobby, a more productive one I would say. I could just sit all day reading with Paesaggio Italiano as my BGM. Reading reminds me of my love for writing back in high school and somehow inspires me to start writing again.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2017
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2022
CITIGROUP BUSINESS PROCESS SOLUTIONS
(Customer Service Officer)
-Respond customer inquiries and issues regarding their credit cards
-Provide guidance and educate the customers of the processes and benefits of the use of their credit cards
-Direct customers to online resources for them to easily manage their accounts
2009
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2017
SITEL BAGUIO
(Coach)
-Responsible for managing 15-20 customer service agents and ensure that calls are being handled professionally
-Provide direction and guidance to guarantee consistent achievement of performance metrics
-Coach, mentor and develop agent for skill expansion and promotional opportunities
-Ensure accurate and timely communication of client and campaign issues to Manager Site Operations
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.