2013
Bachelor of Science in Information Technology
Bestlink College of the Philippines
More Info About Me
Hi! I’m Jhustine Bautista, a former corporate employee now taking the exciting leap into freelancing. I’ve spent the last few years working in fast-paced environments, handling admin support, customer service, and IT coordination for companies like Accenture.
I may be new to freelancing, but I’m no stranger to hard work, learning fast, and staying committed. I’m someone who values trust, clear communication, and doing things right the first time. If you’re looking for someone reliable, easy to work with, and eager to grow with your business. I’d love to work with you. Looking forward to helping you get more done, with less stress.
My Skills and Competencies
Email & Calendar Management
Customer Communication & Support
Task & Project Organization
Data Entry & Research
Analytics & Reporting
Certificates
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My Experience and Education
2013
-
2015
Sykes Asia
(Technical Support Representative)
Content Moderator. Answering calls related to the provisioning of DSL lines.
2021
-
March 2022
Freelancer
(Social Media Manager)
Managed a Facebook page (https://www.facebook.com/baayfoodhauz)
Created posts
Answered messages
Boost page for more likes and page visit
2016
-
2022
Accenture
(IT Service Desk Senior Analyst)
Assisted client's technical issues reported via call, chat and email. Logging tickets in ServiceNow, monitor it from creation until closure. Also the Training POC where the main task was to conduct knowledge transfer to newbies, logging onboarding items, recorded training completion via a report tracker, created scorecards, conducted SRT and overseeing the overall training completion of the team. Was also a shift lead with the main task of monitoring the team's availability to support. Checked attendance, monitored the main queue dashboard, conducted brownbag sessions and huddles, created reports and analysis and created knowledge base articles.
2023
-
2025
Freelancer
(Presales Engineer)
Presales-related activities
My Services
IT Tech/Admin/Customer Support
Efficient admin and customer support to keep your business running smoothly, with attention to detail and reliability.
Virtual Assistant
Handle your administrative tasks, manage your emails, and calendar.