2013
Bachelor of Science in Information Technology
Bestlink College of the Philippines
More Info About Me
Hi there! I'm Jhustine, 29 years old and a Bachelor of Science in Information Technology graduate. I am a reliable and hardworking individual who has over 8 years of experience in giving professional work and high quality services.
I meet deadlines, a team player and can work with minimal supervision. I am the expert VA that you are looking for to take off the administrative tasks on your plate. I have experience in managing social media platforms, data entry, web research, email management, content creation, customer support and any administrative tasks.
I can work 40 hours/ week and since you've read until here, please send me a message in Skype and hire me! Thank you.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2013
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2014
Sykes Asia
(Content Moderator)
Reviewed posts in an online dating site. Removed inappropriate photos and foul words.
2014
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2015
Sykes Asia
(Technical Support Representative)
Encoder and answering calls related to provisioning of DSL lines.
2016
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2022
Accenture
(IT Service Desk Analyst)
Assisted client's technical issues reported via call, chat and email. Logging tickets in ServiceNow, monitor it from creation until closure. Also the Training POC where the main task was to conduct knowledge transfer to newbies, logging onboarding items, recorded training completion via a report tracker, created scorecards, conducted SRT and overseeing the overall training completion of the team. Was also a shift lead with the main task of monitoring the team's availability to support. Checked attendance, monitored the main queue dashboard, conducted brownbag sessions and huddles, created reports and analysis and created knowledge base articles.
2021
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March 2022
Freelancer
(Social Media Manager)
Managed a Facebook page (https://www.facebook.com/baayfoodhauz)
Created posts
Answered messages
Boost page for more likes and page visit
My Services
Customer Support
CSR acts as a liaison, provide product/services information, answer questions, and resolve any emerging problems that o
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Data Entry
Data Entry role involves entering data from various sources into the company computer system for processing and manageme