2015
BS Marine Engineering
Concord Technical Institute
Your Customer Service Specialist | Technical Recruiter | Admin Assistant
Experienced customer service professional with over 7 years in travel accounts including buses and airlines. Currently serving as a Service Leads in the escalation department while also working part-time as a Technical Recruiter at Powerhouse. Skilled in understanding job requirements, sourcing candidates through LinkedIn, and facilitating the recruitment process. Passionate about diversity, inclusion, and innovation. Previous roles include 2 years as a Financial Advisor at AXA Philippines and 1 year as a part-time Sales Agent in Real Estate."
My Skills and Competencies
Active Listening
Candidate Assessment
Complex Problem-Solving
Customer Service
Interviewing
Negotation
Organized
Product Knowledge
Scheduling
Sourcing
Certificates
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My Experience and Education
November 2024
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Currently working
Dexcom
(Technical Support Representative)
* Assist diabetic patients with product inquiries and technical issues.
* Provide troubleshooting guidance for Dexcom devices.
* Handle warranty claims and process replacements when necessary.
* Address account concerns, including login issues and updates.
* Ensure compliance with HIPAA regulations when handling patient information.
* Escalate complex technical issues to higher-tier support when required.
* Maintain excellent customer service and ensure a seamless user experience.
August 2019
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November 2024
Wipro
(Customer Service Escalation Specialist (Full-time))
* Handle escalated calls and resolve complex issues – Take over challenging cases and provide effective solutions.
* Execute tasks beyond agents' capabilities – Assist with special requests and advanced troubleshooting.
* Manage customer email correspondence – Respond professionally to inquiries and resolve issues efficiently.
* Process bookings, cancellations, and rescheduling – Assist customers in modifying reservations smoothly.
* Handle refunds accurately and promptly – Verify eligibility and process transactions efficiently.
August 2023
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September 2024
Powerhouse
(Sourcing Associate | Technical Recruiter)
* Source and connect with potential candidates on LinkedIn.
* Conduct initial interviews to assess candidate qualifications.
* Coordinate technical and final interviews with hiring managers.
* Assist with administrative tasks related to recruitment and onboarding.
September 2020
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December 2021
AXA Philippines
(Licensed Financial Advisor (Part-time)
* Educated clients on life insurance, health insurance, and investment options.
* Advised clients on suitable coverage plans for themselves and their families.
* Provided insurance quotes and customized payment plans.
* Assisted clients in understanding policy benefits and making informed decisions.
August 2019
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February 2020
Paramount
(Real Estate Sales Agent)
* Marketed and sold houses and lots across various cities and municipalities in Cebu.
* Assisted clients in finding properties that matched their needs and budgets.
* Provided property details, pricing, and financing options to potential buyers.
* Conducted site visits and property tours to showcase available listings.
* Negotiated prices and contract terms between buyers and developers.
* Guided clients through the purchasing process, including documentation and
payments
March 2019
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August 2019
Metric Call Services
(Customer Service Representative (Full-time)
* Assisted customers with shipment inquiries – Provided real-time tracking updates, resolved delivery concerns, and ensured timely order fulfillment.
* Handled order cancellations and modifications – Processed cancellation requests efficiently, assisted with refund procedures, and helped customers modify their orders as needed.
* Addressed customer concerns and escalations – Resolved complaints regarding delayed shipments, incorrect orders, and damaged items while maintaining a high level of customer satisfaction.
* Provided product and service information – Educated customers about product details, promotions, and policies to enhance their shopping experience.
September 2016
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February 2019
Contexta Global Inc
(Customer Service Representative (Full-time)
* Handled customer inquiries and provided trip information – Assisted passengers with
schedules, fares, routes, and other travel-related concerns.
* Processed bookings and reservations – Assisted customers in securing bus tickets,
modifying travel details, and selecting the best available options.
* Managed cancellations and refunds – Handled refund requests, processed cancellations,
and ensured compliance with company policies.
* Resolved customer complaints and compensation claims – Assisted in addressing service
issues such as delays, missed trips, or ticket errors, ensuring customer satisfaction.
* Promoted services and upsold additional travel options – Provided recommendations for
upgrades, loyalty programs, and other offerings to enhance the customer experience.
My Services
Customer Service Representative
Incredible customer service representative. Dedicated to solving problems, and ensuring satisfaction. Positive attitude
Recruitment | Talent Sourcer | Admin Assistant
Expert tech recruiter. Skilled in sourcing, assessing, and hiring top talent. Results-driven
Data Entry / Web Researcher
Efficient data entry specialist. Accurate, detail-oriented, and deadline-driven