2015
BS Marine Engineering
Concord Technical Institute
Your Customer Service Specialist | Technical Recruiter | Admin Assistant
Experienced customer service professional with over 7 years in travel accounts including buses and airlines. Currently serving as a Service Leads in the escalation department while also working part-time as a Technical Recruiter at Powerhouse. Skilled in understanding job requirements, sourcing candidates through LinkedIn, and facilitating the recruitment process. Passionate about diversity, inclusion, and innovation. Previous roles include 2 years as a Financial Advisor at AXA Philippines and 1 year as a part-time Sales Agent in Real Estate."
My Skills and Competencies
Active Listening
Candidate Assessment
Complex Problem-Solving
Customer Service
Interviewing
Negotation
Organized
Product Knowledge
Scheduling
Sourcing
Certificates
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My Experience and Education
August 2019
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November 2024
Wipro
(Customer Service Escalation Specialist (Full-time))
Managed escalated calls and handled tasks beyond standard agent capabilities, including customer email correspondence.
Proficient in reservation bookings, cancellations, rescheduling, and processing refunds.
August 2023
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September 2024
Powerhouse
(Technical Recruiter | Talent Sourcer |Admin Assistant (Part-time)
Sourced and connected with candidates on LinkedIn.
Conducted initial interviews and coordinated technical and final interviews.
Managed on boarding processes and performed administrative tasks, including monitoring KPIs for recruiters and ensuring daily adherence to procedures.
September 2020
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December 2022
AXA Philippines
(Licensed Financial Advisor (Part-time)
Educated clients on life insurance, health insurance, and investments, promoting coverage for themselves and their loved ones.
Provided quotes and customized payment plans.
March 2019
-
August 2019
Metric Call Services
(Customer Service Representative (Full-time)
Assisting customers with shipment inquiries, order cancellations, and refunds.
September 2016
-
February 2019
Contexta Global Inc
(Customer Service Representative (Full-time)
Customer inquiries related to bookings, cancellations, and refunds. Managed compensation requests for bus reservations, ensuring customer satisfaction and efficient resolution of issues.
My Services
Customer Service Representative
Incredible customer service representative. Dedicated to solving problems, and ensuring satisfaction. Positive attitude
Recruitment | Talent Sourcer | Admin Assistant
Expert tech recruiter. Skilled in sourcing, assessing, and hiring top talent. Results-driven
Data Entry / Web Researcher
Efficient data entry specialist. Accurate, detail-oriented, and deadline-driven