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BSBA-HR
Collegio De Montalban
More Info About Me
My commitment to excellence is complemented by effective communication and collaboration skills. Iam excited to bring my fresh perspective and innovative approach to a challenging IT role.
My Skills and Competencies
Social Media Management
SEO Specialist
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
-
2025
Wipro
(IT Service Desk)
Inbound, outbound, email and chat
Remote session to the user via IntelEMA and MS Teams
Utilizing ticketing system such as Service Now
Utilizing Active Directory in configuring user’s accounts
M0365, VPN, other software troubleshooting
Network and hardware troubleshooting
2023
-
2024
Sagility
(Customer Service Representative)
Outbound calls to providers and patient to obtain specific information to bill the claims.
Utilizing ticketing system.
2021
-
2023
Tech Mahindra
(Technical Support Level 3)
Providing end to end support to customer's technical problem.
Asking relevant questions to determine the cause of the problem of customers.
Inbound and outbound calls.
Utilizing ticketing system.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Specialist
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.