2012
Bachelor of Science in Business Administration
Pamantasan ng Lungsod ng Muntinlupa
More Info About Me
Hi, there! I'm Jhonnel Belgica, your one-of-a-kind future Virtual Assistant. Interacting with different people, learning new things, and having composure under pressure is no longer new to me. From thinking out of the box to ensuring that any output before completion will be of the highest caliber, I can say that being in the Customer Service world for 7+ years brings out the best in me.
I love working with small businesses with their social media marketing and advertising to possibly turn visitors into new customers and keep the existing ones. In this industry, being spontaneous and having a marketing plan are crucial. I'm not just self-driven and creative but also comes with top-notch organizational skill. So, if you're looking into working with someone to provide you with a tailor-fit strategy to grow your business and reach the goal you deserve, I've got you covered.
My Skills and Competencies
Social Media Management
Lead Generation
Content Creation
FB Ads Management
Amazon VA (Product Researching)
SEO
Certificates
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My Experience and Education
2019
-
2022
Concentrix Philippines
(Technical Case Manager)
To manage and resolve broadband and fixed technical issues promptly by conducting advanced troubleshooting and investigation. When required, follow up with customers and make scheduled phone calls to them.
2021
-
2022
DRIPS & DEW (Local Establishment)
(E-COMMERCE VA/ SOCIAL MEDIA MANAGER)
Product research and listing
Customer Service - answer product inquiries, order processing, provide after-sales support and manage complaints
Lead Generation
Create and schedule quality social media content to turn feed-scrolling visitors into customers.
2016
-
2019
Teleperformance Philippines
(Sales Agent/ Customer Service Support)
To provide great customer service experience from hotel booking (reservation), cancellation, modification, and handling billing concerns and complaints.
My Services
Social Media Management
Creating effective strategies for marketing and brand awareness. Content creation and customer engagement.
Copywriting
Producing clear and engaging copy for different advertising channels like emails, social media posts, and articles.
Customer Service
Professionally manages product inquiries and resolves customer complaints through phone, social media, email, or chat.
FB Ads Management
Building your presence online by setting and managing advertisements effectively.
Lead Generation
Helping small businesses attracts buyers by evaluating and collecting potential sales opportunities.