2022
BS Information Technology
Isabela State University (Ilagan Campus)
Your Dedicated Virtual Assistant
I’m a dedicated virtual assistant with experience in customer service, and lead generation. Although I’m relatively new to this field, my enthusiasm, adaptability, and eagerness to learn make me well-prepared to provide dependable and efficient support to clients.
My experience includes a lead generation internship, where I honed my skills in identifying and connecting with potential clients and helping businesses grow their networks. Coming from a customer service background, I bring a creative approach to my role, offering innovative solutions and attention to detail in all administrative tasks. I’m excited to use my skills and knowledge to help entrepreneurs, executives, and businesses in achieving their objectives.
Let’s start this journey together, and I’ll show you that I can be a valuable asset to your team by delivering high-quality virtual assistance tailored to your needs.
My Skills and Competencies
Email Marketing
Lead Nurturing
Graphics Design
Social Media Management
Lead Generation
Video Editing
Certificates
My Experience and Education
August 2024
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September 2024
LEAD GENERATION SPECIALIST
(Intern)
• Designed and executed lead generation strategies across various channels, ensuring that the process was vibrant enough to attract and engage prospective customers.
• Conducted in-depth market research to identify main customer segments and uncover new business opportunities.
• Qualified the leads with value-based communication, along with painstaking needs assessment and care for personalized attention.
• Worked in close cooperation with sales and marketing teams to ensure lead generation aligned with overall business goals and contributed to a cohesive strategy.
• Followed performance metrics on a regular basis by concrete analysis, readjusting tactics to constantly improve the quality of leads and optimize conversion rates.
2022
-
2024
TELUS INTERNATIONAL
(CUSTOMER SERVICE REPRESENTATIVE, CHAT SUPPORT.)
Maintained friendly and professional customer interactions. Accurately and professionally handled chats. Acted as a virtual agent, providing excellent service to customers
My Services
Email Marketing
Craft and send email campaigns to a curated list of prospects.
Lead Nurturing
Develop and implement strategies to cultivate relationships with leads and move them through the sales funnel.
Lead Generation
Identifying and cultivating potential customers for a business. Researching and qualifying leads
Customer Service
Resolving issues, and ensuring their satisfaction. Effective communication,
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Graphic Design
Create visually compelling designs that effectively communicate to clients' brand and message.
Testimonials
Dan TenNapel
Jhon Josua's hard work paid off as he consistently found great leads. His positive attitude was a huge plus for the team.