With experience in customer service and a growing background in lead generation, I’ve developed strong communication, analytical, and organizational skills. I’m hands-on with B2B and LinkedIn Lead Generation and love working with a team to solve problems and keep things running smoothly. My IT education and time management knowledge help me stay on top of tasks and deliver great results, even when things get busy.
Jhon Josua Calimag
Professional Virtual Assistant-
+ 639359330281
-
jhonjosuac@gmail.com
Summary
Core Competencies
• Lead Generation
• Email Marketing
• Time Management
• Adaptive Team Player
• Basic Graphic Design & Video Editing
• Energetic Work Attitude
• Strong Organizational Skills
TOOLS PROFICIENCY
• Google Workspace
• Linkedin
• Microsoft Products
• SalesQL
• Apollo
• ChatGPT
• Zoom
• Slack
• Adobe Photoshop
• Canva
WORK EXPERIENCE
TELUS International
October 2022 - April 2024
• CUSTOMER SERVICE REPRESENTATIVE
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Built and maintained effective relationships with peers and upper management.
• CHAT SUPPORT
TELUS International
April 2024 - July 2024
Maitained friendly and professional customer interactions. Accurately and professionally handled chats.
Acted as virtual agent, providing excellent service to customers
• LEAD GENERATION SPECIALIST – INTERN
August 2024- Sep 2024
Designed and executed lead generation strategies across various channels, ensuring that the process was vibrant enough to attract and engage prospective customers.
Conducted in-depth market research to identify main customer segments and uncover new business opportunities.
Qualified the leads with value-based communication, along with painstaking needs assessment and care for personalized attention.
Worked in close cooperation with sales and marketing teams to ensure lead generation aligned with overall business goals and contributed to a cohesive strategy.
Followed performance metrics on a regular basis by concrete analysis, readjusting tactics to constantly improve the quality of leads and optimize conversion rates.
EDUCATION
Isabela State University
June 2018 - August 2022
B.S. in Information Technology