2012
High School
BNHS
More Info About Me
Hi! I'm a dedicated and detail-oriented freelancer with a strong background in customer service and lead generation. Over the past few years, I’ve specialized in email and back-office support, helping businesses maintain smooth operations and deliver exceptional customer experiences.
My experience in lead generation has also equipped me with the skills to identify potential customers, nurture relationships, and support sales pipelines effectively.
Whether you need someone to manage your inbox or handle customer inquiries, I’m here to help.
My Skills and Competencies
Lead Generation
Customer Service
Social Media Management
Executive Assistant
Data Entry
Certificates
My Experience and Education
2021
-
2025
GC Services International LLC
(Account Representative)
Resolve customer inquiries related to store operations, order issues, cancellations, refunds, and provide support for online account management to ensure a seamless customer experience.
2020
-
2021
Concentrix
(Customer Advisor II)
Answer inbound calls to assist customers with inquiries, resolve issues, and deliver timely, accurate support while maintaining a positive customer experience.
2017
-
2020
HKT Teleservices
(Customer Service Representative/ Back Office Agent)
Assist passengers with checking, modifying, or canceling flight bookings while ensuring excellent customer service.
Transitioned to the back office to handle complex customer concerns and high-priority cases, including urgent matters sent via email by headquarters. Manage and execute flight delay and cancellation notifications, ensuring timely and accurate communication with passengers.
Respond to ad hoc concerns and requests for assistance from either headquarters or passengers/customers.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Assistant
Professional responsible for managing the schedules and communications of key executives in their company.
Customer Service Support
Email, chat and phone support
Lead Generation
Lead Generation using Sales Navigator