2016
Bachelor of Science in Business Administration major in Management Accounting
University of Cebu-Main Campus
More Info About Me
I am incredibly passionate about my work as a Team Leader and as an aspiring Virtual Assistant, and my enthusiasm for this role fuels my unwavering dedication to providing top-notch support and help. You can trust that I am constantly motivated to ensure your satisfaction with my services.
To keep up with the rapid pace of this industry, I make it a priority to stay informed on the latest trends and developments. My steadfast commitment to continuous learning empowers me to deliver exceptional service while adapting seamlessly to the ever-changing needs of my clients. Allow me the opportunity to show my expertise and become an invaluable asset to your business.
My unwavering passion for excellence, dedication to continuous learning, and exceptional communication skills position me as the perfect employee. If you're in search of a devoted and versatile professional to provide unparalleled support, I encourage you to reach out. Together, we can accomplish your objectives and propel your business to remarkable success.
My Skills and Competencies
Accounting Knowledge
Computer Literacy
Online Bookkeeper
Lead Generator
Data Entry
Certificates
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My Experience and Education
June 2023
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Current
Contact Point 360
(Team Leader)
Responsible for guiding and supervising a group of individuals to achieve common goals and objectives. My key responsibilities include:
1. Leadership: Provide direction, motivation, and support to team members, fostering a positive and productive work environment.
2. Communication: Facilitate effective communication within the team and with other departments, ensuring clarity of goals and expectations.
3. Decision-Making: Make informed decisions to resolve issues and keep the team on track, considering input from team members when appropriate.
4. Goal Setting: Collaborate with team members to establish clear and achievable goals, aligning them with overall organizational objectives.
5. Task Assignment: Delegate tasks based on team members' strengths and skills, ensuring a balanced workload and optimal performance.
6. Performance Monitoring: Regularly assess individual and team performance, providing constructive feedback and addressing any issues that may arise.
7. Problem-Solving: Identify and address challenges, obstacles, and conflicts within the team, promoting a proactive approach to problem-solving.
8. Resource Management: Effectively manage resources, including time, budget, and personnel, to maximize team efficiency and achieve objectives.
9. Training and Development: Support the continuous learning and development of team members, identifying opportunities for skill enhancement.
10. Collaboration: Foster collaboration and teamwork, encouraging a culture of mutual respect, trust, and open communication.
11. Quality Assurance: Ensure the quality of work produced by the team meets or exceeds established standards and guidelines.
12. Adaptability: Be flexible and adaptive to changing circumstances, adjusting strategies and plans as necessary to meet evolving business needs.
October 2020
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November 2022
EB - SVC
(Team Leader)
Create reports of agents performance via Google Sheet and MS Excel then do reporting with the clients about the said performance. Also created QA guidelines for my team and do some coaching for them to be updated of their current performance status and by that, I have created a Coaching form via Google Docs that we will use for every coaching session. I have also served IR via MS Word everytime agent incurred violations of Company's Code of Conduct.
January 2020
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August 2020`
Regent
(Customer Service and Technical Support)
Assist customer with their internet issues.
August 2017
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June 2019
Dreamscape
(Customer Service, Tech Support via Phone Call, Email and Chat)
Assist customer with their website, email, and domain issues with proper customer service.
February 2017
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July 2017
Author Solutions
(Payment Central)
We assist customer in making payments online and track all the transaction in a MS Excel.
June 2015
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July 2016
Concentrix
(Customer Service/Advance Tech Support)
I assist customers with issues on their radio, do upselling, record performance in a tracker (Excel, Google Sheet)
My Services
Online Bookkeeper
Responsible for maintaining and managing the financial records of a company or individual clients remotely.
Lead Generator
Responsible for identifying and qualifying potential customers or clients for a business.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.