1998
Computer Programming
Philippine Christian University
More Info About Me
Good day, my name is Jhebotte. I'm an independent, effective and well-organized individual. I am able to work well both in a team environment as well as using own initiative. I am fully committed to the task at hand and always make sure to deliver the best work by the deadline. I look forward to speaking with you about your project.
My Skills and Competencies
Virtual Assistant
Social Media Manager
Data Entry
Appointment Setter
Technical Support
Certificates
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My Experience and Education
2023
-
Present
LEXMARK Philippines
(Technical Support Representative)
• Receive end-user calls to provide step-by-step guidelines for the resolution of a technical issue.
• Guides end-user through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Arranges service by software or hardware vendors to repair or replace defective products.
• Provide daily support to users including answering questions, analyzing problems, and quickly forming solutions to return device to proper operation.
• Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
• Maintain detailed records of daily interactions with customers,, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel.
2019
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2022
Al Falak Electronic & Equipment Company
(Administrative Clerk / Unit Secretary (Technical Training Unit))
• Offers administrative assistance to guarantee smooth office operations.
• Handles administrative task like filing, data entry using MS Excel and SAP, taking messages on the phone, and handling correspondence.
• Keep track of timekeeping for employee absences and leave balance.
• Arrange a meeting and orientation for newly hired employee.
• Calendar management directly sees and organize the scheduled meetings for the unit supervisor on daily basis.
• Carefully crafting the test questions for upcoming drilling engineers and drilling foremen.
2010
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2018
Saudi Catering & Contracting Company (subcon to BAE Systems)
(Helpdesk Clerk)
• Greet guest and advise them of the room pricing and services.
• Keep thorough records of guest room reservations.
• Consult with the appropriate staff, such as housekeeping and maintenance, to resolve issues and concerns raised by visitors.
• Fill out and keep up-to-date any incident reports, daily activity reports, or other reports that management requests.
• Handles administrative task such as filling out forms, entering data into MS Excel and e-Facility, and answering calls and directing them to the appropriate department.
• Reserve venues and handle inquiries regarding social events.
2007
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2009
Shaqab Abela Catering Services Company
(Reception Administrator)
• Negotiates with business representatives about room availability. Introduce newcomers to the camp's policies and the services available to them during induction.
• Verify appropriate invoicing for all retain rooms, home leave status reports, and monthly company movements.
• Create a daily report on the status of accommodations. Go over the daily arrivals and departures report.
• Assign tasks, making sure they're finished in accordance with current policies and procedures.
• Carries out administrative duties such as filing, data entry thru MS Excel and SAP.
• Make sure the workplace is clean, orderly, and secure.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry
Transferring data from paper formats into computer files or database systems.
Virtual Assistant
Offer administrative services to clients from a remote location, usually a home office.
Appointment Setter
Schedule consultations between staff and prospective clients' book meetings, functions or events.
Technical Support Specialist
Resolves and troubleshoots, installs, modifies, and makes minor repairs to device software systems.