2021
BS Architecture
Cebu Institute of Technology University
Greetings from your next favorite Virtual Assistant!
Hello! I'm a dynamic and results-driven professional with hands-on experience supporting business owners through executive & admin support, virtual assistance, and customer service. Recognized for going above and beyond standard procedures. Also earned client and leadership appreciation for professionalism, empathy, and quality of service. I excel in helping busy entrepreneurs grow their business and ensuring nothing but smooth and streamlined operations.
WHAT I CAN DO FOR YOU:
EXECUTIVE & ADMIN SUPPORT
- Provide timely and professional communication for your clients and act as a primary point of contact. Manage calendar, appointments, and inbox including follow-ups and project coordination. Update client records and documents through CRM.
VIRTUAL ASSISTANCE SERVICES
- Data Entry, Research, and Order Processing. I am passionately committed to delivering excellent service. I can easily follow instructions and work with less to no supervision at all. I am a street smart who loves to figure out things by myself with the help of online resources.
CUSTOMER SERVICE EXCELLENCE
- Phone, email and chat support. I have great communication skills effective for maintaining customer relationships. Frequently recognized for outstanding composure during escalated situations, earning positive client feedback, and consistently receiving commendations for the quality of performance.
TOOLS I USE:
Gmail | Outlook | Microsoft Word | Microsoft Excel | Microsoft OneDrive | Microsoft OneNote | Google Docs | Google Sheets | Google Drive| Facebook | Instagram | Youtube | Tiktok | Twitter | LinkedIn | Microsoft Teams | Slack | Discord | Whatsapp | Google Meet | Zoom | Honeybook | Mytools Support Workbench | Canva | ChatGPT
Have more time to focus on what's more important! Let's make things easier for you! Feel free to connect!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Service
Certificates
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My Experience and Education
2025
-
2025
Remote | USA
(Administrative Support/Project Coordinator)
Provides timely and professional communication for the business owner's clients and acts as a primary point of contact. Manages scheduling & calendar, facilitates consultation calls, and tracks project milestones. Update client records and documents through CRM.
2023
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2025
Wipro
(Production Specialist/Customer Support Specialist (BPO / Retail Account))
● Managed complex and time-sensitive customer concerns through outbound calls, inbound calls, and emails related to delivery scheduling, order modifications, and special service requests for a high-volume retail account.
● Frequently recognized for outstanding composure during escalated situations, earning positive client feedback, and consistently receiving commendations for the quality of performance.
● Collaborated with cross-functional teams to track lost or delayed shipments through follow-up emails and proactively communicated updates to customers, improving order accuracy and customer trust.
● Served as a process go-to within the team, often assisting colleagues with workflow-related questions.
2023
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2023
Telus International AI
(Search Query Evaluator (Freelance))
● Played a critical role in independent, in-depth relevance assessments of search engine results to optimize user satisfaction and elevate AI systems while maintaining the company’s proficiency standards.
● Consistently interpreted and applied strict evaluation guidelines, contributing to at least 98% accuracy across all work in enhancing search algorithms.
● Met project deadlines with minimal supervision.
2021
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2023
Bridge Culture Inc.
(Online ESL Tutor)
● Conducted one-on-one and group English lessons to Japanese students of various levels and delivered engaging, interactive sessions using digital platforms and teaching tools.
● Provided feedback and progress reports, which helped learners improve efficiently.
My Services
Customer Service
Provide professional and friendly support to customers across multiple channels. Skilled in resolving concerns, answerin
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Admin Assistance
Deliver organized, detail-focused support for day-to-day admin and communication needs.