2021
BS Architecture
Cebu Institute of Technology University
Greetings from your next favorite Virtual Assistant!
Hi! Got tasks? I’ve got solutions.
My name is Jhade Flores, but feel free to call me Jhade. I'm a 23-year-old Filipina currently based in the Philippines, particularly in a city with a rich history, beautiful beaches, and thriving urban life, no other than the "Queen City of the South"—Cebu. I'm currently enjoying the flexibility and focus that come with working remotely. I’m passionate about helping others, staying organized, and making the most out of every opportunity that comes my way.
I started my career as an online ESL tutor for Japanese students of all ages, which helped me develop strong communication skills, patience, and the ability to adapt to people across cultures and diverse backgrounds. The position has taught me to boost my confidence in speaking professionally, which has stayed with me throughout my career, and is a trait that is highly valuable for the role of a Virtual Assistant. I then transitioned to a remote role as a Search Query Evaluator, where I developed my focus on detail and learned how to assess online content with critical thinking and accuracy. Eventually, I moved into customer service and admin support, where I spent over two years working in a BPO company for a retail account. I assisted customers with rescheduling deliveries, handled live phone calls and email communication, managed order-related tasks, and coordinated with cross-functional teams. During my tenure in the role, I was able to gain a reputation for my calm approach to escalated situations, finding efficient solutions, going the extra mile to help others, and being the go-to person for process support and solutions.
In addition to my professional work, I was able to launch a small home-based dessert business, which I promoted exclusively through Facebook Marketplace. Without a business page, I had to rely on creative strategies, captions, and visuals to attract customers. Running this small venture gave me hands-on experience in product marketing, basic inventory tracking, customer engagement, and content writing—skills that complement my professional background and fuel my passion for supporting businesses, big or small.
If you're looking for someone reliable, easy to work with, and committed Virtual Assistant to streamline your operations and lighten your workload, I've got you covered. With a solid experience in customer service, admin support, time management, organization, attention to detail, and handling tasks with care and accuracy, I'd love the opportunity to contribute to the success of your business. Let's connect and discuss how I can help you save time, turn your daily to-dos into done, and bring your business goals to life.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Service
Certificates
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My Experience and Education
2025
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2025
Pro VA
(Data Entry Trainee)
● Undergone General Virtual Assistant Training and has a mentor.
● Gained hands-on experience with basic data entry tasks, including encoding, formatting, and validating information.
● Completed practice projects and mock assignments to simulate real-world scenarios.
● Received regular feedback and guidance to improve speed, consistency, and error-checking techniques.
2024
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2025
Freelancer
(E-commerce Manager (Facebook Marketplace))
● Familiarity with Facebook's ecosystem by managing a small desert business on Facebook Marketplace.
● Handles customer inquiries in respond to messages quickly, and guide customers to make a purchase.
● Arranging deliveries, and maintaining customer satisfaction.
● Promoting products and growing a steady customer base through organic marketing and sales strategies.
2023
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2025
Wipro
(Production Specialist/Customer Support Specialist (BPO / Retail Account))
● Managed complex and time-sensitive customer concerns through outbound calls, inbound calls, and emails related to delivery scheduling, order modifications, and special service requests for a high-volume retail account.
● Frequently recognized for outstanding composure during escalated situations, earning positive client feedback, and consistently receiving commendations for the quality of performance.
● Collaborated with cross-functional teams to track lost or delayed shipments through follow-up emails and proactively communicated updates to customers, improving order accuracy and customer trust.
● Served as a process go-to within the team, often assisting colleagues with workflow-related questions.
2023
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2023
Telus International AI
(Search Query Evaluator (Freelance))
● Played a critical role in independent, in-depth relevance assessments of search engine results to optimize user satisfaction and elevate AI systems while maintaining the company’s proficiency standards.
● Consistently interpreted and applied strict evaluation guidelines, contributing to at least 98% accuracy across all work in enhancing search algorithms.
● Met project deadlines with minimal supervision.
2021
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2023
Bridge Culture Inc.
(Online ESL Tutor)
● Conducted one-on-one and group English lessons to Japanese students of various levels and delivered engaging, interactive sessions using digital platforms and teaching tools.
● Provided feedback and progress reports, which helped learners improve efficiently.
My Services
Customer Service
Provide professional and friendly support to customers across multiple channels. Skilled in resolving concerns, answerin
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.