2015
Bachelor of Science in Accountancy
Mary the Queen College Inc
More Info About Me
I am a Customer Service Specialist with a passion for assisting customers and providing exceptional service via phone, email, and live chat. With 6 years of experience, I excel at resolving issues promptly and ensuring customer satisfaction. I possess strong problem-solving skills, clear communication abilities, a friendly attitude, and empathy. My business acumen and extensive product/service knowledge allow me to effectively address customer needs. Additionally, I am proficient in time management, ensuring efficient and timely support.
I'm a social media whiz with a focus on organic growth, leveraging expertise to craft engaging content using various graphic tools. I analyze competitors and strategically schedule posts to convert prospects into customers. My toolbox includes project management skills, content creation using multiple tools, and proficiency with essential platforms like Google Workspace and Microsoft Office.
Let's connect and discuss how I can help your business thrive!
My Skills and Competencies
Customer Service Specialist
Social Media Management
Lead Generation
Data Entry
Virtual Graphics Design
Certificates
×
![]()
My Experience and Education
2024
-
2024
Shottys LLC.
(Data Entry, Lead Generation and Sales Caller)
· Enter and maintain accurate data in databases and CRM systems.
· Ensure data integrity and compliance with company standards.
Lead Generation:
· Research and identify potential leads through various channels.
· Collect contact information and details of prospects.
Sales Outbound Calling:
· Initiate outbound calls to prospects to introduce products/services and generate interest.
· Qualify leads and schedule appointments for the sales team.
2019
-
2024
Iqor Philippines Inc.
(Associate Coach/ Customer service representative)
· Six years of experience as a Customer Service Representative, managing calls related to sales, billing, and technical support.
· Assist other customer service associates as an Associate Coach, ensuring they understand and follow our processes.
· Specialize in resolving complex customer issues promptly.
· Perform administrative tasks such as daily reporting and call monitoring to enhance service quality.
2019
-
2019
East BPO MCI Philippines
(Performance Specialist)
· Assist customers with processing orders and provide product descriptions.
Healthcare Customer Service:
· Help customers with billing inquiries, schedule appointments, and address related concerns.
Sales Caller:
· Call customers to offer services and products.
My Services
Social Media Management
Experienced in social media management, content creation, scheduling, engagement, and analytics for optimal online.
Data Entry / Web Researcher
Data entry, web research, and data verification. Proficient in Microsoft Office, Google Workspace, and CRM systems.
Customer Service Advocate
Expert in resolving inquiries, managing escalations, and ensuring customer satisfaction through effective communication
Testimonials
Ma. Raphi Shalom Paragas
SHOTTY LLC. BUSINESS DEVELOPMENT MANAGER
His dedication and strong work ethic is commendable. Also, his ability to collaborate effectively and adapt to new challenges is truly amazing. Thank you for your continued hard work and commitment. 🤩🤩🤩🤩🤩
Leanjoy Pelsaver
TEAM LEADER AT IQOR PHILIPPINES INC.
Jezreell's commitment and reliability in the workplace are truly commendable. His dedication shines through every task, making him an invaluable asset to the team.