2011
BSHRM
Eulogio Amang Rodriguez Institute of Science and Technology
More Info About Me
Enthusiastic & motivated Customer's Representative with 2 years of experience on a telecommunication Company. Experts in dealing with customer's needs , excellent in knowledge retention, Attention to detail, Organized, Calmness under pressure and speed. With my almost a year experience as an Assistant Café Supervisor I gained basic knowledge on Admin tasks and financial reports and I am passionate for delivering high - quality service that creates happy and satisfied customers. I will effectively utilize my versatile skill set to help promote your corporate's mission and exceed goals.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2023
IQOR Dasmarinas Cavite, Philippines
(Customer Service Representative)
*Manage large amounts of incoming phone calls.
*Identify and assess customers’ needs to achieve satisfaction.
*Provide accurate, valid and complete information by using the right methods/tools.
*Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
*Keep records of customer interactions, process customer accounts and file documents
2018
-
2019
Café France, Dasmarinas Cavite, Philippines
(Assistant Cafe Supervisor)
*Interviewing candidates and training new staff.
*Ensuring food safety and compliance with regulations.
*Creating work schedules.
*Monitoring cash and transactions and preparing daily bank remittances.
*Handling service issues and customer complaints.
*Checking that diners are satisfied with their meal and service.
*Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.