2009
Computer Technology
AMACLC
About Me
Highly motivated and professional Customer Support Representative with over 6 years of experience providing high-level support to companies. Proficient in customer interaction, providing prompt response to customer inquiries via phone, e-mail, or chat. Efficiently resolve customer issues and complaints. Maintains detailed records of customer interactions and resolutions in the company’s CRM system. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.
Jeunnesse Elizle Marie D. Donato
Valenzuela City, Philippines
Freelancer
Skills
Customer Communications
Analytical Thinking
Emphatic
Time Management
Tech Savvy
Data Entry
Certificates
My Experience and Education
2017
-
2018
Convergys
(Technical Support Specialist)
Receive incoming calls to assist customers with troubleshooting satellite connections to their television.
Coordinate and schedule technician visits whenever needed.
Assist in account related queries like account creation, termination, payments, refunds and subscriptions.
Handle confidential information with discretion and maintain their proper organization.
Provides accurate product information and close sales.
2016
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2017
Concentrix
(Technical Support Specialist)
Receives incoming calls to assist customers in troubleshooting products related to amazon.
Assist customers in tracking parcel and help sellers in account related issues.
Handled confidential information and maintained their proper organization
Coordinates with the company and the proper department for customer issues such as in depth troubleshooting and customer surveys.
2015
-
2016
Teleperformance
(Technical Support Specialist)
Received incoming calls to support customers in troubleshooting their game console and game products bought with Microsoft.
Assisted customers in account related issues such as memberships, subscriptions, payments and refunds.
Follow up with customers through e-mail to make sure everything is working fine.
Customer Support Representative
Customer Support Representative
Provides Efficient, prompt and accurate response to customer issues.
Data Entry
Search the Internet for information on a wide variety of topics.
Technical Support Specialist
A specialist not just with trouble shooting but connecting with your clients.