2009-2010

AMACLC of Meycauayan

Undergraduate of Information Technology

Strong organizational and time-management skills
Exceptional communication and interpersonal skills
Ability to work independently and as part of a team
Detail-oriented and able to handle multiple tasks simultaneously
Ability to empathize with customers, demonstrating patience and understanding in all interactions.
Strong analytical and problem solving ability to address and resolve customer concerns.

Highly motivated and professional Customer Support Representative with over 6 years of experience providing high-level support to companies. Proficient in customer interaction, providing prompt response to customer inquiries via phone, e-mail, or chat. Efficiently resolve customer issues and complaints. Maintains detailed records of customer interactions and resolutions in the company’s CRM system. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.

2017-2018

Technical Support Specialist, Convergys Philippines

Receive incoming calls to assist customers with troubleshooting satellite connections to their television.
Coordinate and schedule technician visits whenever needed.
Assist in account related queries like account creation, termination, payments, refunds and subscriptions.
Handle confidential information with discretion and maintain their proper organization.
Provides accurate product information and close sales.

2016-2017

Technical Support Specialist, Concentrix

Receives incoming calls to assist customers in troubleshooting products related to amazon.
Assist customers in tracking parcel and help sellers in account related issues.
Handled confidential information and maintained their proper organization
Coordinates with the company and the proper department for customer issues such as in depth troubleshooting and customer surveys.

2015-2016

Technical Support Specialist, Teleperformance

Received incoming calls to support customers in troubleshooting their game console and game products bought with Microsoft.
Assisted customers in account related issues such as memberships, subscriptions, payments and refunds.
Follow up with customers through e-mail to make sure everything is working fine.