2008
Marketing Management
Dr. Filemon C. Aguilar Memorial College
More Info About Me
Having spent 14 wonderful years in the BPO industry, I've had the pleasure of meeting a diverse array of people. It's been an enriching journey where I've learned to deeply understand and cater to their unique needs, always striving to provide top-notch service.
With this wealth of experience under my belt, I'm excited to bring my expertise to this new opportunity. Rest assured, I'll be bringing my A-game every day, eager to make a positive impact.
I take pride in my strengths: my adeptness in English communication, my ability to work efficiently with minimal supervision, my knack for both teamwork and independent tasks, and my sharp critical thinking skills. These qualities, combined with my passion for delivering exceptional results, make me confident that I'll excel in this role.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2024
Capital One Philippines
(Senior Operations Representative)
Assisting bank customers with their digital concerns regarding the mobile app
or website
2016
-
2019
Genpact Philippines
(Paypal Customer Service Representative)
Addressing customers concern regarding their Paypal Account
2016
-
2016
Open Access Marketing
(Back Office Representative)
Processing compliance concern regarding Lyft ridesharing service
2011
-
2016
Startek Philippines
(Queue Driver)
- Real-time queue management.
- Sending hourly reports to managers and clients
- Responsible for the agent's productivity
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.