2018
Financial Management
Philippine Women’s College of Davao
More Info About Me
I’ve been working in a BPO industry as csr agent level 1 for a good year and within that year I was able to level up my position as agent level 2 which now called as an Authorizer that play a crucial front-line role in communicating with our cherished customers about the coverage of their home warranty plans.
At this point I want to continue working from home and spice things up with my career in which becoming a freelancer/virtual assistant might be for me.
My Skills and Competencies
Encoder
Customer Service
Interpersonal Skills
Data Entry / Web Researcher
Canvas
Certificates
×
![]()
My Experience and Education
January
-
2022
Freelancer
(Data Entry Specialist)
Gathering customer information, keeping a well-organized filing system, and checking data for accuracy and completeness in the administrative department of a business.
2021
-
2022
Alorica Davao IT Park
(Authorizer (agent))
Interacted with our valued customers via inbound telephone calls to provide information, assistance, and discussing the scope of their home warranty plans
2019
-
2020
Teleperformance, SM Davao
(Technical Support Representative)
Provided simplified terms for technological details to various individuals in various technical issues. Helping customers in their technical issues
My Services
Data Entry / Web Researcher
Look for information on a variety of topics on the Internet.
Virtual Assistant
Making appointments, making phone calls, arranging travel, and managing email accounts
Customer Service
Manage callers and customer service inquiries while assessing clients ’ needs in order to satisfy them.