2008
B.S Medical Technology
University of Santo Tomas
More Info About Me
Hi! I have been a Customer Service Representative with over 10 years of experience in the Business Process Outsourcing environment. I have experience handling different US-based accounts that provide technical, financial, retail, and logistics customer support.
I am self-motivated with a desire to learn and grow.
I have a positive attitude and desire to contribute to a great team and company culture.
I am good with interpersonal, written, and oral communication skills.
I have proficient personal computer skills and have sound knowledge in MS Office, Adobe Photoshop, Wondershare Filmora, Canva, and WordPress.
I'm knowledgeable in using several Amazon VA tools like Helium10, Keepa, SellerApp, and AMZScout.
I also attended exclusive online courses and training in General and E-commerce VA, Social Media Management, Transportation, and Logistics industry.
With this, I can say that I have the knowledge and capabilities to help clients grow their businesses in these types of industries.
This is the reason I am highly interested to apply as a Customer Support VA (technical, collections, or logistics industry), E-Commerce VA (Amazon VA), and Social Media Manager VA because my knowledge and previous work experiences are paired with my passion and this will make me an ideal candidate for these kinds of positions.
My Skills and Competencies
Customer Support
Social Media Management
Graphic Designer
Amazon Virtual Assistant
Certificates
My Experience and Education
2012
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2014
Alorica | Clearwire Universal
(Technical Support Representative)
- Provides assistance with the customers' technical concerns with their services and devices.
- Process bill payments and provides payment options.
2014
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2017
Alorica | Sprint Collections
(Collections Representative)
- Provides assistance with the customers’ concerns with their accounts, bills or services.
- Helps customers with technical issues with their devices and services.
2017
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2021
Alorica | Credit One Collections
(Collections Representative)
- Responsible for initiating and receiving calls with delinquent customers by phone.
- Collects or process payments on past due bills.
- Provides different payment options to the customers.
2021
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2022
Alorica | Best Buy
(Customer Care Representative)
- Assists customers with their sales orders, returns, and exchanges.
- Recommends product and value-added services that align with the customer's shared needs.
2021
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Present
AnimeTheories.PH
(Owner | Social Media Manager)
- Crafting compelling content or getting it developed.
- Posting content across social media accounts.
- Engaging with people on different channels.
April of 2022
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July of 2022
Freelance
(Discord NFT Chatter | Whitelist Grinder)
- Chat actively with people for at least 6 hours a day in a friendly and genuine manner in a specific discord group and drive conversations.
- Obtain the whitelist status in an NFT Discord server or community.
June of 2022
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December of 2022
Freelance
(Amazon Virtual Assistant)
- Product Research . Looking for products where there is a demand and low competition.
- Product Listing . Writing content to describe listings, optimizing copy for online search, and creating a streamlined layout.
My Services
Customer Support
Identifying customer needs and responding to customer queries in a timely and accurate way, via phone, email or chat.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Amazon Virtual Assistant
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.