Redmond Law Firm
(Executive Assistant, Business Support)
Managed Attorney Neil Redmond’s calendar, ensuring a 80% reduction in scheduling conflicts and a 28% increase in productive meeting time.
Enhanced email management, reducing response time by 45% through the implementation of efficient sorting and filtering systems.
Facilitated team communication and collaboration via WhatsApp, resulting in a 25% improvement in project turnaround times.
Trained to answer inquiry calls, perform intake over the phone, and update clients regarding their cases through call, text, and email. Resolving 90% of issues on the first contact and boosting customer satisfaction scores by 22%.
Utilized CRM tool Cloudlex to manage client relationships, resulting in a 12% increase in client retention.
Set up, managed, and optimized Google Local Services Ads, resulting in a successful campaign with 67,649 ad impressions, a 61.38% absolute top impression rate on search. This effort successfully secured 223 leads from December 1, 2023, to April 1, 2024, significantly enhancing the firm's visibility and lead generation.
Managed and optimized the Google Business profile of the firm, achieving a 31% increase in profile views and making it one of the leading search results on Google Maps. Uploaded images and videos, posted updates, and replied to reviews and messages, resulting in a 20% increase in customer engagement.
Assisted our social media manager in creating graphics and social media posts, enhancing our online presence and engagement with our audience.
