2018
Bachelor of Science in Information Technology
AMA Cavite
More Info About Me
As a detail-oriented Business Center Analyst and experienced Technical Support Representative, I bring a unique combination of skills to the table. My expertise lies in accurately scanning documents, managing databases and providing top-notch customer service via phone, email, or chat. With proven troubleshooting and problem-solving abilities, I have successfully resolved issues related to software installations, system configurations, and connectivity problems. Additionally, I possess excellent written and verbal communication skills allowing me to effectively convey solutions to customers while maintaining a professional demeanor.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2022
Process Synergy Inc.
(Business Center Analyst)
Prepare and scan various documents, including Invoice, Delivery Note and Cash Receipt.
Maintain scanners for optimum performance and proper resolution of documents.
Process and organize scanned documents in various formats for retention on network and local drives.
Properly dispose of scanned materials.
2018
-
2020
Process Synergy Inc.
(IT Service Desk)
Provide first level support for customers and system
incident and request.
Assist in interpreting problems or errors at a basic
level and help in the assessment of risks of events and
escalating appropriately to protect client services.
Work with other teams to ensure the coordinated
management of incidents.
2017
-
2017
EazyTalk
(Technical Support Staff)
Computer Hardware, Software, Network,
CCTV(Installation, Troubleshooting and Maintenance).
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.