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BSIT
University of Cordillera’s
More Info About Me
Hi, I’m Jessie James Sy, a Virtual Assistant based in Baguio, Philippines, with 3 years of experience supporting business owners and remote teams. I specialize in administrative tasks like email management, lead generation, online research, and content editing. My background also includes over 6 years in high-end customer service roles in Dubai and 5 years in media production, giving me a unique blend of organization, communication, and creativity.
I enjoy helping clients stay focused by managing the day-to-day details that keep their business running smoothly. I’m highly proficient in Google Workspace, Canva, Adobe Creative Suite, and other remote tools. Whether it’s handling inbox overload, preparing outreach lists, or editing content, I bring a proactive and reliable approach to every task.
Skills and Expertise
Creative and tech-savvy professional with a strong foundation in video editing, virtual assistance, and digital tools for modern productivity.
Data Entry
Admin Support
Content & Media Support
Customer Support
Certificates
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My Experience and Education
2021
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2023
Azure Beach Resort-RIXOS JBR, Dubai
(VIP Waiter)
I delivered high-level service to VIP guests in a fast-paced, luxury hospitality environment. I consistently exceeded upselling targets by 30%, contributing to the restaurant’s overall revenue growth. I also took the initiative to implement a guest feedback system, which resulted in a 10% increase in customer satisfaction. During peak hours, I efficiently managed my assigned section, ensuring smooth service flow and quick resolution of guest concerns. Additionally, I supported team development by helping train new staff, which boosted overall morale and improved team productivity by 15%.
2019
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2020
The London Project- Bluewater’s, Dubai
(Waiter)
I was responsible for delivering exceptional front-of-house service in a high-end dining environment. My duties included greeting and seating guests, offering initial beverages, presenting menus, and providing recommendations based on customer preferences. I ensured a smooth dining experience by answering questions, taking and processing accurate food and drink orders, and maintaining attentive and professional service throughout each guest’s visit.
2016
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2019
Positive Health and Wellness| Melbourne.Australia (Remote)
(EDITOR AND GENERAL VA)
From 2016 to 2019, I worked remotely as an Editor and General Virtual Assistant for Positive Health and Wellness, an Australia-based wellness platform. My editorial responsibilities included preparing, rewriting, and editing content to improve readability, as well as proofreading for grammar, spelling, and punctuation errors. I also scheduled articles for publishing and ensured consistent formatting across content. As a VA, I handled email outreach and newsletters, responded to client inquiries, conducted online research, and performed data entry for weekly reports. I was also responsible for lead generation and building prospect databases. I became highly proficient in Google Workspace and Canva, using both tools to support day-to-day operations and content management.
My Services
Administrative Support
Manage and organize email inboxes, ensuring timely responses and clean, structured communication.
Customer Support
Responding to client inquiries via email or chat, Managing client feedback and follow-ups.
Data Entry/ Web Research
Search the Internet for information on a wide variety of topics.
Social Media Management
Boost your business! I find your audience, create visuals, optimize for conversions, track visitors, and retarget them.