2012
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Mabini National High School
Problem-Solver with Excellent Communication Skills
Hi! I’m Jessica Shaira Flores from the Philippines, an enthusiastic and highly motivated individual eager to launch my career as a Virtual Assistant. While I’m new to the field, I bring a strong foundation in organization, problem-solving, and communication, honed through my personal and academic experiences.
I’m passionate about helping busy professionals and entrepreneurs manage their day-to-day tasks more efficiently. I’m excited to take on new challenges and learn quickly on the job. I’m excited to bring my energy and willingness to learn to your business, helping you save time and focus on what matters most.
My Skills and Competencies
Customer Service Representative
Social Media Management
E-Commerce Drop shipping
Facebook Ads
Certificates
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My Experience and Education
October 2024
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October 2024
Pro VA
(Social Media Management Trainee)
-I recently completed an online course in Social Media Management through Pro VA, gaining in-depth knowledge of social media strategies, content creation, and platform-specific best practices.
-Developed skills in creating content calendars, managing social platform like Facebook, and aligning social media strategies with business objectives.
-Learned how to analyze key metrics such as engagement rates, follower growth, and reach to optimize social media campaigns.
November 2023
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March 2025
Aventus E-Commerce
(Customer service representative)
-Provide assistance to customers through email, chat, and phone inquiries.
-Resolve customer issues related to product orders, shipping, returns, and refunds.
-Maintain a friendly and professional tone in all customer interactions
-Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
-Monitor order statuses and address any discrepancies.
-Troubleshoot customer complaints and concerns, ensuring timely and satisfactory solutions.
-Escalate issues when necessary and follow up to ensure resolution.
-I used Zendesk, Helpscout, Gorgias, and Shopify tools.
October 2020
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up to present
Three D's Ukay Shop
(Social Media Management)
I manage and curate content for my personal social media page, focusing on fashion. Through strategic planning, I combine creativity with data-driven insights to build a strong online presence, engage followers, and grow my brand.
- I use design tools like Canva and Photo Grid to create visually appealing graphics.
-I maintain a consistent posting schedule.
-Respond to comments, and messages, and engage with your audience to build a loyal community.
October 2020
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up to present
Three D's Ukay Shop
(Facebook Ads)
I specialize in creating and managing data-driven Facebook ad campaigns that boost visibility, drive conversions, and grow brands. By strategically targeting the right audiences, I ensure ads reach potential customers, optimizing for performance and maximizing return on investment (ROI). From ad creation to campaign analysis, I focus on delivering measurable results.
-Identify target audiences based on demographics, interests, behaviors, and purchasing patterns to create effective campaigns.
-Set clear objectives for each campaign, such as increasing website traffic, engagement, or conversions.
-Use Facebook’s detailed targeting features to segment audiences by location, age, gender, interests, and behaviors.
My Services
Customer Service Representative
Work at an E-commerce company. I used tools like Gorgias, Shopify, Zendesk and Microsoft Excel.
Facebook Ads
Managing my own business page and boosting it through Facebook Ads.
E-Commerce drop shipping
Having my own Shopify account.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Testimonials
Customer Service Representative
"I saw you develop and grow into an amazing agent. Please be just as great, moving forward! You rock!" - Coach Maria/ Customer Service Supervisor at Aventus