2019
BS Tourism Management
PHINMA- University of Pangasinan
More Info About Me
I Jessica De Guzman, single, 31 years of age from the province of Pangasinan Philippines. I am currently in Dubai, United Arab Emirates, employed in one of the prestigious companies engaged in customer service at a restaurant. In my current role I have hone my strong multitasking abilities by efficiently addressing customers needs and ensuring overall service satisfaction. I have improved my ability to stay organized and managed multiple responsibilities, demonstrates strong attention to detail, specifically in ensuring that each dish is presented in line with restaurant’s standards. I take pride in my ability to stay calm and focused, and perform well under pressure during high-pressure situations that contributes to a smooth dining experience for guest.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2022
-
2025
Chinese Palace Group (DIN TAI FUNG)
(Waitress)
1.Warmly greet and escort customers to their tables, ensuring a welcoming experience from the guest arrives.
2.Present menus, explain bestsellers, and take the correct orders.
3.Maintain the restaurants high standards of service and hospitality during the dining experience.
4.Address and resolve guest complaints or request to ensure customers satisfaction
2022
-
2022
Kingsford Hotel Manila
(Waitress)
1. Attentive and efficient to customers needs throughout the dining
2.Deliver an exceptional customer experience to guest, building a friendly and good demeanour
3.Manage guest inquiries and promptly resolve concerns over the phone and ensures satisfactory service
2021
-
2022
Pearl Marina Tower
(Waitress)
1.Acknowledge and escorted the guest on their table, and a warm welcoming experience
2.Serve food and alcoholic beverages accurately, adhering to safety and service standards
3.Engage and manage party music for better atmosphere during guests’ event
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.