Hi! I'm Jessica Joy

|

More Info About Me

Professional and driven Customer Service specialist with more than 9 years experience in the business. Involved in quality assurance and leadership management.

Jessica Joy R. Capacete
Cavite, Philippines
Freelancer
View Work Hire Me

My Skills and Competencies

Social Media Management
Graphics Designer
Data Entry
Content Creator

Certificates

GVA

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2012
Bachelor of Science in Nursing

Far Eastern University

2020 - 2021
Teletech, Inc.
(Team Lead/Supervisor)

- Coach and lead associates in partnering with other departments to
ensure achievement of company and client quality goals while
addressing employee related issues, coordinating training on new or
revised information relating to services, products, or processes of the
project
- Time management and organizational skills to manage multiple,
complex, on‐going tasks and projects while monitoring absence and
attendance for your team

2017 - 2020
Teletech, Inc.
(Quality Assurance Specialist)

- Pinpoint areas of improvement through monitoring calls for customer satisfaction and client requirements
- Evaluate and analyze customer interactions to improve customer experience and satisfaction scores.

2013 - 2017
Teletech, Inc.
(Customer Service Representative)

- Provides eligibility, benefits and claims information to the provider.
- Furnishing members and health care practitioners with details regarding members' benefits.

My Services

Social Media Management

Developed a comprehensive social media strategy to diversify client demographic and increase online lead generation.

Data Entry / Web Researcher

Collected and entered data into a database for use in marketing campaigns.

Content Creator

Using modern word processing and publishing platforms to create well-structured drafts.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Cavite,
Philippines


Copyright © Myprofile.ph