Bachelor of Science in Nursing
Far Eastern University
Far Eastern University
- Coach and lead associates in partnering with other departments to
ensure achievement of company and client quality goals while
addressing employee related issues, coordinating training on new or
revised information relating to services, products, or processes of the
project
- Time management and organizational skills to manage multiple,
complex, on‐going tasks and projects while monitoring absence and
attendance for your team
- Pinpoint areas of improvement through monitoring calls for customer satisfaction and client requirements
- Evaluate and analyze customer interactions to improve customer experience and satisfaction scores.
- Provides eligibility, benefits and claims information to the provider.
- Furnishing members and health care practitioners with details regarding members' benefits.
Developed a comprehensive social media strategy to diversify client demographic and increase online lead generation.
Collected and entered data into a database for use in marketing campaigns.
Using modern word processing and publishing platforms to create well-structured drafts.