Hey I am Jessica

Hi!

Jessica M. Dionela
Las Pinas City, Philippines
jessicadionela16@gmail.com
Freelancer
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My Skills and Competencies


Certificates

ProVA PH - Online Bookkeeping Course
Quickbooks Online Certificate

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2022
Bachelor of Science in Business Administration Major in Financial Management

Dr. Filemon C. Aguilar Memorial College
- Dean's Lister

2018
Accountancy, Business & Management

AMA Computer College
- First Honorable Mention Awardee

2021 - 2022
Optum Global Solutions
(SENIOR PRODUCT SUPPORT REPRESENTATIVE)

• Responsible for answering incoming calls from customers while ensuring a high level of customer service and maximizing productivity
• Direct phone-based customer interaction to answer and resolve a wide variety of inquiries including but not limited to
• pharmacy benefit, mail order, and pharmacy assistance calls.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues on the website
• Providing support in the form of procedural documentation.
• Focus on our member needs and expectations to ensure the best possible info and/or resolution is provided.

2020 - 2021
Alorica Inc.
(CUSTOMER SERVICE REPRESENTATIVE)

• Provided accurate and appropriate information response to customer inquiries through phone call and/or chat in a friendly and courteous way.
• Trained as chat support after 6 months probationary period.
• Discussing benefit coverage, reprocessing claims issue, policy information, and assisting with locating doctors and hospitals in the blue cross and blue shield network.
• Able to set up desktop, headphones, microphones and MS
• Teams or any other chat client service to converse customers.

My Services

Quickbook / Accounting

Responsible for financial audits, reconciling bank statements, and ensuring financial records are accurate throughout .

Virtual Customer Service

Looking for experienced Customer Service? Your Search Stops Here! wink* Able to provide excellent service by answering


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Las Pinas City,
Philippines
Email :
jessicadionela16@gmail.com


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