Hey there! I'm Jessica, a passionate virtual assistant with a special focus on medical support and customer service. My journey in the call center industry spans over 3 years, backed by a total of 8 years in the realm of customer service.
My heart lies in assisting and supporting people, especially when it comes to addressing their concerns in the healthcare and customer service world. Empathy is my guiding principle, and I find genuine joy in making a positive impact on the lives of those seeking help.
Every day is a chance for improvement, and I thrive on the opportunity to do better each day. It's not just a job; it's a commitment to continual growth and excellence in all that I do.
Beyond my professional pursuits, I'm a firm believer in the power of positivity. A positive outlook fuels my interactions and fuels my desire to make a difference. I bring this uplifting energy to everything I do, making each engagement a positive and constructive experience.
Social media isn't just a pastime for me; it's a playground of connection and inspiration. Engaging with others and being part of a vibrant online community brings me immense joy. On the creative side, I love to channel my artistic flair into editing photos and crafting short videos.
If you're seeking a virtual assistant who is not only skilled but also passionate about making a difference in people's lives, I'm here to help. Let's work together to find solutions, offer support, and make every interaction a positive and rewarding experience.
Thanks for getting to know me!
Lyceum of the Philippines University- Cavite
Handling inbound and outbound calls to schedule patients for radiology appointments.
• Order Management
• EPIC AND HIPAA Knowledge
Processing insurance claims of retired USA teachers
• Data Entry
Handling multiple chats for a retail account.
• Checking package locations and coordinating to logistics
• Assisting customers in filing returns and refunds.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
General Virtual Assistant
Medical/ Veterinary Virtual Assistant