Blank
Blank
Saint Paul School of Profesional Studies
More Info About Me
My name is Jessica most of my friends call me Jess 32 years old from Cebu City and I have 5 years of experience in the BPO industry. I specialize in Customer service representative/financial service representative and Accounts receivable Representative , and for my recent role as a Accounts Receivable we take inbound calls and outbound calls ,monitor accounts receivable aging reports and follow up on past due invoices /make collection call send emails to customers regarding overdue balances,Work with customers to resolve disputes or billing issues and negotiate payment plans if needed and lastly Maintain Accurate records of collection activity and update customer account for the Customer service role we assist those customer regarding about there concern about there bill/plan/and do troubleshooting and for the Tools i had the opportunity to use ACSS/Cforia/Payment Hub/GMAIL work space .
I’m particularly passionate about problem-solving, leading teams,patience, professionalism, adaptability, teamworkand proven customer service experience, and dedication to providing exceptional support,I am confident in my ability to excel in this role.
In my last role at Foundever , I am a highly motivated and results-oriented individual with a proven track record of exceeding performance targets. I'm now excited to bring my skills and experience to a new challenge where I can continue to grow and contribute meaningfully to the team.
My Skills and Competencies
Medical VA
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2023
-
2025
Foundever
(Tier 2 Accounts Receivable Representative)
*We take Inbound and Outbound Calls.
*Monitor Accounts Receivable aging reports and follow up on past-due invoices.
*Make collection call and send follow up emails to customers regarding overdue balances
*Work with customers to resolve disputes or billing issues and negotiate payment plans if needed.
*Maintain Accurate records of collection activity and update customer account.
2021
-
2023
Foundever
(Financial Service Representative)
*Guide customers through the process of making payments via different channels (online, phone, in-store, etc.).
*Ensure payments are posted accurately and promptly to customer accounts.
*Explain bill components clearly and help customers understand their statements.
*Assist customers in setting up flexible payment arrangements or extensions based on eligibility.
2020
-
2021
Foundever
(Customer Service Representative)
*Respond to customer questions via phone, chat, or email regarding mobile, internet, or cable services.
*Assist with account details, billing concerns, plan upgrades, and technical troubleshooting.
*Address service interruptions, device connectivity problems, and payment-related concerns.
*Educate customers on telco products such as data plans, roaming services, postpaid/prepaid offers, and promotions.
*Upsell or cross-sell value-added services when appropriate.
*Deliver excellent service with a professional and empathetic tone.
*Strive to meet or exceed key performance metrics such as First Call Resolution (FCR), Customer Satisfaction (CSAT), and Average Handling Time (AHT).
*Explain charges, manage disputes, and process payments or refunds.
*Help customers enroll in auto-pay or understand their billing cycle.
2014
-
2020
SMEAG Global Education
(Teacher)
ESL/IELTS teacher
My Services
Medical VA
Managing patient records, Transcribing medical reports, Confidentiality, and Organizational skills
Lead Generator/Researcher/Data Entry SpecialistB2B
Cold Calling, Topic Research, Lead Generation, and Outbound Sales
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.