2016
Bachelor of Science in Computer Science
St. Mary’s College of Tagum, Inc.
More Info About Me
I am an enthusiastic and energetic person. I can be a perfect friend who can give good advice for a better life. I pursued things that I may think would be a hindrance for me to making it successful. I do believe in the saying that "A mistake is just only a lesson to strive more to come up in a good situation and make your life better".
I worked as a customer service representative full time in 4 different BPO companies for almost 5 years, handling different types of international accounts. I want to change my career from full-time working in the corporate to virtual assistance, to still have bonded with my family and friends while I do my job to have a good contribution to my clients.
As a customer service representative and member advocate, I believe that my personal skills are critical to providing excellent support and advocacy to our customers. Some of the personal skills that I possess include:
Strong communication skills: Effective communication is key to building trust and ensuring that customers feel heard and understood. I have developed strong verbal and written communication skills, which allow me to convey complex information in a clear and concise manner.
Empathy and compassion: Customers often come to me with complex healthcare concerns, and it is important to approach these conversations with empathy and compassion. I take the time to actively listen to our customers' needs and concerns, and work with them to develop solutions that meet their individual needs.
Problem-solving skills: As a member advocate, it is my responsibility to identify and resolve problems quickly and effectively. This requires critical thinking and analytical skills, as well as the ability to collaborate with other departments and stakeholders to find solutions.
Attention to detail: Attention to detail is essential in healthcare, and I make sure to thoroughly document customer information, accurately update records, and follow protocols and procedures to ensure customer safety and well-being.
Customer service skills: As a customer service representative, I have developed strong customer service skills, including patience, flexibility, and the ability to remain calm and professional in high-pressure situations.
Overall, my personal skills are critical to my ability to provide exceptional support and advocacy to our customers. I am committed to continuing to develop these skills to ensure that our customers receive the highest quality of care and support possible.
I am very much excited to be your professional Virtual Assistance.
This is Jess Hershe Alenar, a simple but cute, friendly, and accommodating VA.
My Skills and Competencies
Appointment Setter/Cold Caller
Lead Generator
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2017
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2018
Jaerltrics Global Solutions
(Web Designer)
I used the WordPress account of our client to create his preferred website design. I linked all the pictures submitted to me by the client to Amazon to see the exact prices of the products.
2018
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2019
Qualfon
(Customer Service Representative)
-Security (Answering inbound calls for the inquiries and concerns of the member about their information that prone to be compromise. Sending alerts if detected someone is using the information of the member. Upselling a good plan that can give a much better protection to the member’s information.)
2020
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2022
EXL Philippines Service
(Customer Service Representative/Revenue Specialist)
-Answering inbound calls from the accounts payable concerns of the billing they received. Making an outbound call to collect a payment for the billings that are nearly in their due date to avoid penalties. Sending an email to remind on their billings.
2020
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2022
Jomshe Online Market
(FB Manager)
Content Creator, graphic designer and managing the page.
2022
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2023
Sagility
(Customer Service Representative/Member Advocate)
-Answering inbound calls from the member about their benefits and coverage on their plan. Searching for a provider’s participation under their plan to be covered by their healthcare insurance. Making an outbound call to make an appointment on behalf of the member. Checking and interpreting the claims they received from the provider.
My Services
Web Designer
My role is to design user-friendly websites that meet the needs of my clients, and a website that is easy to navigate.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Amazon VA
As an Amazon Product Sourcing specialist, my responsibility is to source products that can be sold on Amazon's platform.