Bachelor of Science in Computer Engineering
National College of Science and Technology
Jesse Madera has been a Technical Support Representative at Quantrics Enterprise Inc. for four months, troubleshooting and performing diagnostic tests about customers' internet, phone, and TV connectivity issues. However, I filed an immediate resignation from that company due to my father's worsening condition. Unfortunately, at that time, I am the only one in our family capable of caring for him. While caring for my father, I searched for another line of jobs where I could work at home and found a job that would fit this kind of set-up. I searched online about freelancing, especially virtual assistants, and that's why I tried to learn skills that will equip me in this field. I studied many short online courses, such as Social Media Management, Facebook Ads autopilot, and graphic design with Canva, which will significantly help me become a virtual assistant. However, learning three courses doesn't end there. That's why I enrolled in Pro VA to increase my knowledge, and I believe that they will also help me find my niche to land a job as a virtual assistant. After that training, I learned new things such as Bookkeeping and Data entry. I learned how to use Quickbooks, which dramatically added to my skills. I believe that this set of skills will help me qualify for the job.
National College of Science and Technology
Troubleshoot, diagnose and resolve network and technical issues of customers, while continuously testing and evaluating new technologies which can be used to provide flawless interactions, every time.
Testing and screening U.S. military devices using burn-in ovens to eliminate any defective devices that were caused by manufacturing aberrations.
Responsible for ensuring that the products that will be delivered are made correctly and safely.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Complete data entry, collect transactions, track debits and maintain and monitor financial records.