2012
Computer Science
Access Computer College
More Info About Me
N/a
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2023
Everise
(Customer Service Representative)
• Handled customer calls regarding their Health coverage.
• Discusses their Health plan coverage specifically their Benefits, Liabilities, Authorizations and Claims.
• Explain to customers other plan specifics that they are inquiring about.
• Collect payments for their Monthly Premiums.
2019
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2020
OptumRx
(Customer Service Representative)
• Handled inbound calls for members about their Prescriptions needs.
• Process prescription orders, quantity change, cancellations and reimbursement.
• Explain the different phases in their Prescription Plan.
• Provided high quality customer service to customers.
2017
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2018
U.S. AutoParts
(Customer Service Representative)
• Handled inbound calls from customer inquiring Car parts.
• Check order status including tracking and delivery of the items.
• Process cancellation and returns requests of their orders.
• Help customers in finding the exact year make and model of their vehicle and check parts availability.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.