2015
Bachelor of Arts in Theater
Meridian International College
More Info About Me
Hi! I’m Jesse and I’m an experienced virtual assistant and trained social media manager. I’m passionate about helping businesses establish their online presence and excel in their social media marketing. I can help you engage with your customers, represent your brand professionally, craft compelling content and implement strategies that will drive sales. My goal is to provide you with the tools necessary to grow your business and utilize the power of online marketing to help increase your exposure through social media platforms.
My Skills and Competencies
Customer Support
Social Media Marketing
Social Media User Engagement
Social Media Management
Content Creation
Certificates
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My Experience and Education
2020
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2022
Independent Local Online Shop
(Virtual Assistant)
• Responded to product inquiries and maintained regular customer engagement on Facebook
• Resolved customer complaints, handled returns, and offered after-sales assistance to customers
• Implemented an effective sales strategy through hard selling
• Posted daily contents on the store’s Facebook page
• Provided the voice over used for the products’ ads on Facebook
• Gave weekly reports to marketing team on what strategy worked in up-selling
2017
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2017
TeleTech
(Customer Support & Intern Trainer)
• Provided chat and email support for an Australian airline’s frequent flyer program
• Addressed booking and membership points issues
• Created and delivered presentations for training new employees
2016
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2016
Sykes Asia, Inc.
(Customer Support Associate)
• Handled 20+ calls daily for a Canadian telecommunications company, with duties like signing up new customers, retrieving data, basic troubleshooting, and canceling services
• Maintained high customer satisfaction rating
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.