2019
BS Customs Administration
Batangas State University
Your virtual right hand, always available.
Hello, my name is Jesseca! I am a Filipino, who graduated from Batangas State University, with a Bachelor's degree in Customs Administration. Also, I am a Licensed Customs Broker.
As a highly organized and tech-savvy virtual assistant, I help businesses and individuals manage their workload, prioritize tasks, and achieve their goals. With expertise in organizing calendars, data entry, social media management, and graphic designing, I deliver high-quality support and ensure seamless communication.
Let's collaborate to create a customized solution that fits your lifestyle, business, or goals.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Email management
Executive Assistant
Certificates
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My Experience and Education
2024
-
2025
Maersk
(Process Expert)
Assist customers with issues while maintaining close communication with local and overseas teams to address exceptions and concerns. Ensure a positive customer experience by managing the end-to-end shipment lifecycle and collaborating with internal teams. Responsible for customer satisfaction and handling customer inquiries. Build strong relationships with stakeholders, including offshore GSC teams, and understand customer needs. Manage incoming queries, exception handling, and support the Customer Experience Partner. Complete export/import processes, including pre-arrival, manifest, vessel reconciliation, and documentation. Work proactively to ensure smooth cargo readiness and delivery, coordinating with Area Partners to meet contract terms and avoid additional costs.
2022
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2024
Expeditors Philippines Inc.
(Customs Support Agent)
Accurately enter data and values for import/export products and update system databases with relevant information. Ensure shipment data is entered within specified timeframes, adhering to Key Performance Indicators. Liaise professionally with other departments and products, responding to queries promptly according to operational procedures. Complete designated training within required timeframes and take on additional tasks as needed to meet the company's needs.
2020
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2022
Nague Malic Magnawa and Associates Customs Brokers
(Account Handler)
Receive and acknowledge pre-alerts from clients, ensuring the completeness and accuracy of submitted documents and permits. Classify commodities for correct tariff rates and calculate duties, taxes, and charges to be paid to the Bureau of Customs. Compile and file necessary documents with the Bureau of Customs, coordinate with processors for cargo release, and track cargo delivery to end-users. Ensure re-entries are checked and filed in compliance with Bureau of Customs regulations.
2015
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2018
BBC Trading
(Data Encoder)
Encode sales data into the system, create monthly inventory reports, and address customer concerns through effective communication
My Services
Graphic Design
Creative designs to elevate your brand—logos, branding, marketing materials, social media graphics, and more.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.