Hey I am Jessa

Pag-IBIG Fund
(Accounting and Loans Support Assistant)

 Ensure the confidentiality, privacy, integrity, and availability of client data by adhering to established protocols and procedures.
 Review and verify the accuracy and completeness of work performed by internal teams to maintain high-quality standards.
 Assist clients in completing loan applications and other related documentation, providing guidance and support throughout the process.
 Respond promptly and professionally to client inquiries, resolving issues and complaints in a courteous and efficient manner.
 Provide responsive services to meet the evolving needs of clients and relevant interested parties, staying updated on policies, procedures, and products.
 Supervise and train new staff members, ensuring they understand their job duties and responsibilities and are equipped to perform effectively.
 Collaborate with colleagues and other departments to ensure seamless service delivery and effective problem-solving.
 Maintain accurate and up-to-date records of client interactions, transactions, and resolutions using designated systems and tools.
 Participate in ongoing training and professional development activities to enhance knowledge and skills related to customer service and loan processing.
 Contribute to the overall success of the organization by actively promoting a positive work environment, fostering teamwork, and supporting organizational goals and objectives.