Zappysales
(E-commerce Support Specialist)
• Providing item availability, order, and delivery status
• Answering queries about product descriptions and return policies.
• Handling order cancellation, change of address, returns, and other customer service issues related to online purchases.
• Coordinating customer concerns across various departments.
• Provide support to the marketing and warehouse.
• Creating and maintaining records of customer interactions with the company or its affiliates
• Handling customer complaints and escalations, resolving issues promptly and ensuring customer satisfaction.
• Tracking return credit with the vendor
• Managing and updating reports
Concentrix
(Technical Service Associate)
• Provide technical support about the product.
• Identify and address technical accounting software issues.
• Assist clients in troubleshooting and resolving technical problems.
• Document and track customer issues, ensuring a timely and accurate resolution.
• Collaborate with internal teams to provide prompt and effective solutions.
• Maintain and update knowledge base articles and create user-friendly documentation.
• Conduct product training and demonstrations for clients as needed.
• Properly document customer call or chat notes in the system using multiple screens of data.
Wipro
(Customer Service Representative)
• Order processing, which includes gathering shipment information and processing payments.
• Providing product and service information such as pricing, availability, delivery options, and order status
• Answering queries about products, shipping rates, billing issues, return policies, and exchanges
• Handling price match, order cancellation, change of address, returns, exchanges, and other customer service issues related to online purchases.
• Monitor inventory and stocks.
• Coordinating customer concerns across various departments.
• Creating and maintaining records of customer interactions with the company or its affiliates