2019
Hospitality Management
Bulacan State University
Information About Me
I am a detail-oriented and reliable professional with diverse experience in customer service, administrative support, and client relations. With a strong foundation in communication and organizational skills, I bring value to businesses seeking efficiency and top-notch assistance.
Customer Service Expertise: 8 months of experience in handling client inquiries, resolving issues, and ensuring customer satisfaction.
Administrative Skills: Experience as a receptionist and cashier, proficient in scheduling, data entry, and task prioritization.
Virtual Assistance Training: Completed training in General Virtual Assistance, Medical VA, and Social Media Management, equipping me with skills to handle administrative, medical, and digital tasks effectively.
International Work Experience: Worked as a waitress in Qatar and shop assistant in Croatia, adapting seamlessly to multicultural environments.
I specialize in:
Calendar and email management
Document preparation and data entry
Customer support and client communication
Social media scheduling and content assistance
I am passionate about streamlining processes and helping businesses thrive. If you're looking for a dedicated Admin or Executive Virtual Assistant, let’s connect!
Skills:
Microsoft Office Suite (Word, Excel, PowerPoint)
Google Workspace (Docs, Sheets, Calendar)
CRM tools
Basic Canva and content scheduling
Strong communication and interpersonal skills
My Skills and Competencies
Social Media Engagement
Social Media Strategy
Social Media Evaluation
Research Oriented
Conducting Research
Patient Confidentiality
Managing Patient Records
Data Entry
Email Management
Managing Appointment
Scheduling
Certificates
My Experience and Education
2023
-
2024
Spar Hrvatska D.O.O
(Sales Assistant)
assisting customers, restocking shelves, providing product information, ensuring clean and organized sales floor
2022
-
2023
Istra Camp by Valamar
(Room Attendant)
Clean and Sanitizing Rooms
2021
-
2022
Behesht Iranian Restaurant
(Waitress and Cashier)
Coordinating payments, delivering food and drinks, menu recommendations, handle guest concerns
2020
-
2021
24-7 Intouch
(Customer Service Representative)
Resolving customers' concerns through phone calls, chat, and email
Updating customer records
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Support
As a dedicated Customer Support Specialist, I prioritize delivering exceptional service by resolving customer inquiries,
Telehealth Support Assistant
Compassionate and empathetic medical virtual assistant. Proficient in a variety of medical software programs.