2017
Bachelor Of Science In Business Administration major In Marketing
Divine Word College Of Calapan
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2017
-
2023
BDO UNIBANK INC
(CLIENT SERVICE ASSOCIATE and MARKETING ASSISTANT)
• Assisting clients with stock quotes, account balances, account-related details and data entry.
• Attending training sessions to grow knowledge of products and to develop customer service skills. Resolving phone, walk-in, mail, fax, and email customer inquiries.
• Identifying customer needs.
• Forwarding and escalating inquiries to relevant individuals and departments.
• Contacting customers to give them accurate feedback on the progress of their inquiries.
• Providing outstanding customer service.
• Updating customer information as required.
• Maintaining confidentiality of information.
• Performing other duties as the need arise.
• Assisting in organizing campaigns and developing marketing strategies for the attainment of company’s goals and long term growth.
2016
-
2017
Max's Restaurant
(Bar Attendant)
-Receives drink orders from patrons or servers, mixes and serves alcohol and non-alcohol drinks, and creates desserts
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.