Contact Center Services NC II
Philippine Call Center Institute Inc.
Bachelor of Secondary Education
Passi City College
I’m a versatile professional with experience across multiple industries, bringing a broad perspective and adaptability to every role I take on. I have a valuable experience in different industry, which has allowed me to build a unique skill set that blends operational efficiency, customer service, problem-solving, and strategic thinking.
I help content creator/businesses to grow and thrive online through impactful social media strategies. With a focus on daily content, product promotion, and brand storytelling, I turn your social platforms into powerful tools for engagement, visibility, and sales. Whether you're launching a new brand or looking to scale your digital presence, I bring creativity, consistency, and results to every post.
As your Social Media Manager VA, I’m fully committed to your brand’s success. You can count on me to show up consistently, communicate clearly, and manage your social platforms with the same care and precision as if they were my own. I believe in being proactive, reliable, and results-focused — always striving to exceed expectations and help your brand grow.
I'm passionate about helping businesses grow and succeed. Let's connect and discuss how I can elevate your brand and streamline your finances!
Philippine Call Center Institute Inc.
Passi City College
▪ Respond to inquiries from ads or website forms.
▪ Engage visitors via live chat or chatbot on an insurance website.
▪ Use scripts and decision trees to determine customer needs.
▪We are calling prospects to offer them insurance ,asking a qualifying question, and if they're a qualified we need them to transfer to verifier.
▪ Conduct confidential interviews with individuals diagnosed with a
communicable disease to gather information about their recent activities
and close contacts.
▪Reach out to individuals who have been identified as close contacts,
inform them of their potential exposure, and provide guidance on
quarantine procedures and symptom monitoring.
▪Interviewing infected individuals to gather information about their recent contacts.
▪Notifying exposed individuals and providing guidance on quarantine procedures.
▪Educating contacts on disease prevention and monitoring symptoms.
Maintaining confidentiality and accurate records of all interactions.
▪ Demonstrates product features and benefits.
▪ Often works near product displays or in brand booths.
▪ Answers questions and gives recommendations.
▪Answers questions and gives recommendations.
▪Arranges merchandise neatly and attractively.
▪ Arranges merchandise neatly and attractively.
▪ Reports low stock to supervisors or restocks directly.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.