▪Creativity
▪Customer-Centric Thinking
▪ Platform Expertise
Time Management
Adaptability
▪Effective Communication
▪Critical Thinking
▪Project & Campaign Management

English (fluent)

Dhamielyn Sarno
Email: Dhamielynsarno@prova.ph

I'm a versatile professional with experience across multiple industries,
bringing a broad perspective and adaptability to every role I take on. I have
a valuable experience in different industry, which has allowed me to build a
unique skill set that blends operational efficiency, customer service,
problem-solving, and strategic thinking.

2021--PRESENT

Lead Genaration, (Non- Voice agent)

▪ Respond to inquiries from ads or website forms.
▪ Engage visitors via live chat or chatbot on an insurance website.
▪ Use scripts and decision trees to determine customer needs.

2020

Department of Interior of Local Government, (Contact- Tracer )

▪ Conduct confidential interviews with individuals diagnosed with a
communicable disease to gather information about their recent activities
and close contacts.
▪Reach out to individuals who have been identified as close contacts,
inform them of their potential exposure, and provide guidance on
quarantine procedures and symptom monitoring.

2017-1018

Gaisano Capital Passi, (Promodiser)

▪ Demonstrates product features and benefits.
▪ Often works near product displays or in brand booths.
▪ Answers questions and gives recommendations.
Answers questions and gives recommendations.
Arranges merchandise neatly and attractively.
▪ Arranges merchandise neatly and attractively.
▪ Reports low stock to supervisors or restocks directly.

2011-2014

Bachelor of Secondary Education

Passi City College

2019

Contact Center Services NC II

Philippine Call Center Institute Inc.