2017
Business Administration Major in Entrepreneurship
Bulacan State University
More Info About Me
I am a 28-year-old professional with seven years of experience in the customer service industry. A graduate of Business Administration with a major in Entrepreneurship, I thrive on finding innovative solutions and ensuring exceptional client satisfaction. Also, married for a year, I enjoy traveling and socializing, which fuel my passion for connecting with people and exploring new perspectives. My blend of professional expertise and personal interests makes me adaptable, resourceful, and driven to succeed in every endeavor.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2025
SAFE Logistics
(Logistics Administrator)
• Coordination of Shipments: Organize and track shipments from suppliers to customers, ensuring timely delivery and efficient handling of goods.
• Inventory Management: Maintain accurate records of inventory levels, monitor stock movements, and manage reordering to prevent shortages or overstocking.
• Documentation and Record Keeping: Prepare and maintain all necessary logistics-related documentation, including bills of lading, shipping manifests, and inventory reports.
• Vendor and Supplier Liaison: Communicate with suppliers, carriers, and other third-party logistics providers to coordinate delivery schedules, resolve issues, and ensure compliance with contractual agreements.
• Route Planning and Scheduling: Collaborate with transportation teams to determine the most cost-effective and efficient routes for deliveries and ensure timely arrival of shipments.
• Order Processing: Manage customer orders, ensuring all details are accurate and that goods are dispatched according to customer specifications.
• Tracking and Reporting: Monitor the progress of shipments, address delays, and report on logistics performance, including any issues that arise.
• Compliance with Regulations: Ensure all shipments and operations comply with local, national, and international logistics regulations, including safety, customs, and environmental standards.
• Problem Resolution: Address any issues that arise during the transportation or warehousing process, such as damaged goods, missed deliveries, or incorrect shipments.
• Cost Management: Help optimize logistics costs by negotiating rates with vendors, identifying cost-saving opportunities, and streamlining processes.
• Customer Service Support: Provide support to customers by addressing inquiries, providing updates on shipment status, and resolving any issues related to deliveries.
2024
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2024
Mannemar Services Inc.
(Medical Blood Dispatcher)
Logistics Coordination:
• Managing the supply chain of blood products, including procurement, storage, and timely delivery.
• Coordinating with blood banks, hospitals, and emergency response teams.
Inventory Management:
• Monitoring blood stock levels to ensure sufficient supply.
• Prioritizing shipments based on urgency (e.g., trauma cases or rare blood types).
Communication Hub:
• Acting as the intermediary between blood banks and healthcare providers.
• Responding to emergency requests and ensuring the fastest possible delivery.
Transportation:
• Utilizing specialized vehicles or services (e.g., temperature-controlled transport or drones in remote areas).
• Ensuring adherence to safety and regulatory standards for blood transport.
2024
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2024
Freighttec
(Dispatcher)
• Route Coordination: Assign and track routes for drivers, vehicles, or field personnel to ensure efficient delivery, pickups, or service calls.
• Scheduling: Organize schedules for drivers, vehicles, or equipment based on customer needs, ensuring timely service and avoiding delays.
• Communication Management: Serve as the primary point of contact between drivers or field staff and the home office or dispatch center. Communicate changes, delays, and other relevant information effectively.
• Monitoring Operations: Track the location and status of vehicles or personnel, ensuring all operations are running according to plan. Update schedules or routes as needed to accommodate changes or delays.
• Problem-Solving: Respond to issues such as delays, vehicle breakdowns, or accidents, and make necessary adjustments to minimize disruptions to operations.
• Safety and Compliance: Ensure all drivers or personnel adhere to safety regulations, traffic laws, and company policies. Monitor for compliance with hours of service (HOS) or other regulatory requirements.
• Customer Service: Assist customers with inquiries, provide updates on delivery or service schedules, and resolve any service issues as needed.
• Record Keeping: Maintain accurate logs of dispatch activities, including vehicle locations, driver logs, delivery times, and incident reports.
• Emergency Response (if applicable): In emergency services, dispatch personnel to incidents based on priority, location, and available resources, ensuring rapid response times.
• Collaboration: Work closely with other departments (e.g., drivers, customer service, operations) to ensure that the logistics or service process runs smoothly.
• Data Entry and Reporting: Enter relevant data into dispatch software or tracking systems. Generate reports on operations, service levels, or incidents for management review.
2024
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2024
8 Billion Trees
(Email Support / Facebook Moderator)
Email Support:
• Customer Inquiry Handling: Respond to customer inquiries, concerns, and requests received via email in a timely, professional, and helpful manner.
• Issue Resolution: Resolve customer issues related to products, services, orders, or policies through clear and effective communication.
• Product Information: Provide detailed information about the company’s products, services, and policies to customers via email.
• Tracking and Follow-Up: Track ongoing customer issues and follow up to ensure they are resolved to the customer’s satisfaction.
• Escalation Management: Identify and escalate unresolved or complex issues to higher-level customer service teams or management.
• Customer Relationship Management: Maintain and enhance positive relationships with customers by delivering exceptional email support and service.
• Documentation: Maintain accurate records of email interactions and resolutions, ensuring proper documentation for future reference.
Facebook Moderation:
• Content Monitoring: Monitor and moderate all user-generated content on the company’s Facebook page, ensuring it aligns with the brand’s guidelines and community standards.
• Comment Management: Respond to comments, messages, and inquiries on Facebook in a friendly and timely manner, ensuring customer satisfaction and engagement.
• Brand Representation: Maintain a positive and professional tone when interacting with users, ensuring the company’s reputation is upheld.
• Engagement Promotion: Encourage positive discussions, community engagement, and customer interaction by posting relevant content and responding to comments.
• Spam and Inappropriate Content Removal: Identify and remove spam, inappropriate, or harmful content in accordance with company policies and Facebook guidelines.
• Customer Service via Facebook: Address and resolve customer service issues and questions posted on the Facebook page, offering solutions or directing them to the appropriate resources.
2018
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2023
Alorica
(Customer Service Representative)
Business Logistics
• Customer Communication: Act as the main point of contact for customers, addressing inquiries and providing updates on shipments, deliveries, and logistics processes.
• Order Management: Process customer orders, ensure accurate data entry into logistics systems, and track the progress of shipments from initiation to delivery.
• Issue Resolution: Handle customer complaints or concerns related to delays, damaged goods, or shipping errors, and work toward finding quick and effective solutions.
• Coordination with Other Departments: Collaborate with the operations, transportation, and warehouse teams to ensure smooth flow of goods and timely deliveries.
• Shipment Tracking and Updates: Monitor the status of shipments, ensuring timely updates to customers regarding delivery status, delays, or any changes to shipping schedules.
• Documentation and Record Keeping: Maintain accurate customer records, transaction details, shipping documentation, and proof of delivery for future reference or dispute resolution.
• Problem Solving: Investigate and resolve any logistical issues or discrepancies that may arise during transportation, inventory, or customer delivery.
• Customer Relationship Management: Build and maintain strong relationships with customers to ensure high levels of satisfaction and foster customer loyalty.
• Billing and Invoicing: Assist in the preparation of invoices and resolve any billing issues related to transportation, shipping costs, or service charges.
• Compliance and Regulations: Ensure compliance with relevant laws, regulations, and industry standards, including safety, environmental, and transportation regulations.
• Reporting: Prepare and deliver regular reports regarding shipment status, customer feedback, and performance metrics to management.
2017
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2018
Annulus Dialing Solutions
(Telemarketer)
Real Estate Outbound Caller
• Outbound Calls: Initiate calls to potential customers or leads to sell products, services, or schedule appointments.
• Inbound Call Handling: Answer calls from customers, provide information about products or services, and address inquiries.
• Sales Pitching: Present and explain the features and benefits of products or services in a compelling manner to drive sales.
• Lead Qualification: Identify potential leads and assess their interest or eligibility for specific products or services.
• Customer Data Management: Maintain accurate records of customer interactions, sales, feedback, and follow-up details in CRM (Customer Relationship Management) software.
• Achieving Sales Targets: Meet or exceed individual and team sales goals, ensuring the successful conversion of leads to customers.
• Providing Customer Support: Offer basic customer support, address complaints, and ensure customer satisfaction during and after the sales process.
• Market Research: Gather feedback from customers about products, competitors, and market trends to assist with product development and marketing strategies.
• Promotions & Offers: Inform customers about promotions, discounts, and limited-time offers to increase interest and urgency in sales.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.