2022
Bachelor of Science in Industrial Engineering
University of San Carlos
More Info About Me
I am a detail-oriented and versatile professional with experience in content writing, customer service, and administrative support. With a Bachelor of Science in Industrial Engineering, I bring strong analytical and problem-solving skills to every role.
As a content writer, I have refined and optimized website content, blogs, and service pages while ensuring accuracy and engagement. My background in customer service has improved my ability to handle inquiries, resolve issues efficiently, and maintain compliance with company policies. Additionally, my experience as a school secretary has honed my administrative and organizational skills.
I am eager to apply my diverse skill set in a dynamic online work environment and am always open to learning new tools and strategies to improve productivity.
My Skills and Competencies
Data Entry
Content Marketing
Content SEO
Time Management
Data Organization
Certificates
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My Experience and Education
2022
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2025
411 BPO Locals
(Content Writer)
I created, edited, and refined various forms of digital content, including blogs, service pages, FAQs, and website copy. I was also responsible for crafting engaging text for key website sections such as the Home page, About Us, Testimonials, and Customer Reviews. Utilizing AI tools like ChatGPT, I efficiently generated high-quality content while ensuring consistency and accuracy. Collaborating closely with team members, I developed compelling, customer-centric material tailored to client needs. Additionally, I conducted thorough research to verify information, resolved content discrepancies, and optimized content for readability and user engagement.
2021
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2022
Results CX
(Results Associate)
My primary responsibility was to assist healthcare providers calling on behalf of patients to verify insurance coverage. Each interaction required thorough documentation, ensuring that all information was accurately documented in real-time. I navigated multiple systems during calls to check plan details, ensuring precise and accurate information was provided to address inquiries effectively. Attention to detail was essential in understanding caller concerns and preventing unnecessary callbacks. Strong communication skills allowed me to deliver timely and relevant solutions while strictly adhering to company policies and industry standards. Most importantly, I upheld strict confidentiality to protect client privacy and maintain the integrity of both the company and the services provided.
2020
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2021
Concentrix Limited Company
(Advisor 1, Customer Service Representative)
I efficiently handled customer inquiries, provided timely solutions, and maintained accurate records while ensuring compliance. I managed high-volume calls for multiple banks, assisting with card activations, deactivations, and transaction verifications. I proactively addressed potential fraud by confirming suspicious transactions. I strictly followed verification protocols and documented all interactions for accuracy and security.
June 2014
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May 2016
RMB the Baptist Institute
(School Secretary)
I maintained accurate enrollment and student records, tracked tuition payments using Microsoft Excel, and ensured proper documentation and filing for easy reference and reporting. Handling various administrative tasks required strong attention to detail, organization, and proficiency in data management.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.