2014
Bachelor of Secondary Education major in English
Saint Peter’s College of Toril
More Info About Me
I'm a licensed English teacher with over 8 years of experience helping students improve their language skills. I also have more than 2 years of experience in customer service and technical support, where I learned how to communicate clearly, solve problems efficiently, and stay calm under pressure. I'm now looking for remote opportunities as a customer service professional or virtual assistant, where I can continue learning, contribute to a team, and provide reliable support.
My Skills and Competencies
English Language Teaching
Customer Service
Healthcare Professionals
Social Media Management
Certificates
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My Experience and Education
2022
-
2025
Freelancer
(ESL Teacher)
Design and deliver engaging lesson plans tailored to the unique English language needs of Japanese and Korean students. Conduct focused preparation sessions for standardized English exams such as IELTS, TOEIC, and TOEFL.
2017
-
2022
eSuccess, Inc.
(ESL Teacher)
Developed and taught engaging lesson plans designed to cater to the varied English language needs of Japanese students. Led focused preparation sessions for standardized English exams, such as EIKEN, IELTS, TOEIC, and TOEFL.
2015
-
2016
Alorica
(Subject Matter Expert)
Assisted in training new data entry personnel on healthcare data entry protocols and best practices. Contributed to the development of training materials to ensure a smooth onboarding process.
2014
-
2015
Teleperformance
(Technical Support Representative)
Expertly guided customers through the process of activating cable, telephone, and internet services. Provided technical assistance to resolve common issues related to service setup, ensuring a smooth onboarding experience.
My Services
English Language Teaching
Expert in General and Business English. Tailored lessons to improve fluency, communication and confidence.
IELTS and TOEFL Preparations
Personalized IELTS and TOEFL coaching to boost your scores. Expert guidance on speaking, writing and test strategies
Customer Service
Skilled in Customer Service. Delivering top-notch support, problem-solving and client satisfaction.