Hey I am Jessa

More Info About Me

Licensed English teacher with a strong background in communication and over eight years of experience guiding students toward success. Now excelling in e-commerce phone and email customer support, skilled at resolving inquiries, managing orders and addressing issues with professionalism and empathy. Recognized for adaptability, problem-solving and delivering customer experiences that strengthen brand loyalty.

Jessa A. Cabantoy
Davao City, Philippines
cabantoyj24@gmail.com
Freelancer
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My Skills and Competencies

Gorgias
Shopify
Recharge
ShipBob
English Language Teaching
Critical Thinking
Problem-solving
Customer Service

Certificates

TESOL Certificate
Certificate of Participation - GVA
Gorgias

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2020
TEFL / TESOL Certification

International TEFL Training Institute

2018
Master of Arts in Education Major in English

University of the Immaculate Conception
- Completed Academic Requirements -

2014
Bachelor of Secondary Education major in English

Saint Peter’s College of Toril

2025 - 2025
Freelance
(Email and Phone Customer Service Representative)

Assist customers by phone and email with inquiries, orders, and account concerns. Handle issues such as tracking, returns and basic technical support. Ensure a positive customer experience through clear and timely communication. Maintain accurate records of conversations and follow up when needed.

2022 - 2025
Freelance
(ESL Teacher)

Designed and delivered engaging lesson plans tailored to the unique English language needs of Japanese and Korean students. Conducted focused preparation sessions for standardized English exams such as EIKEN, IELTS, OPiC, TOEFL and TOEIC.

2017 - 2022
eSuccess, Inc.
(ESL Teacher)

Developed and taught engaging lesson plans designed to cater to the varied English language needs of Japanese students. Led focused preparation sessions for standardized English exams, such as EIKEN, IELTS, TOEIC, and TOEFL.

2016 - 2017
Alorica
(Quality Assurance Analyst)

Monitored recorded calls and reviewed prescription data entries to ensure accuracy and compliance with HIPAA and internal quality standards.

2015 - 2016
Alorica
(Subject Matter Expert)

Assisted in training new data entry personnel on healthcare data entry protocols and best practices. Contributed to the development of training materials to ensure a smooth onboarding process.

2014 - 2015
Teleperformance
(Technical Support Representative)

Expertly guided customers through the process of activating cable, telephone, and internet services. Provided technical assistance to resolve common issues related to service setup, ensuring a smooth onboarding experience.

My Services

Email and Phone Support

Experienced in handling e-commerce customer inquiries, orders and issues via phone and email.

English Language Teaching

Expert in General and Business English. Tailored lessons to improve fluency, communication and confidence.

IELTS and TOEFL Preparations

Personalized IELTS and TOEFL coaching to boost your scores. Expert guidance on speaking, writing and test strategies

Customer Service

Skilled in Customer Service. Delivering top-notch support, problem-solving and client satisfaction.

Testimonials

Author

Martha

"Getting answers to my questions right away was so unexpected I couldn’t believe how fast the response was and they made sure I was happy with their answers and let me know if there was anything else I needed in the future to just let them know. It was such a great experience to be helped in such a fast and helpful way. The last thing I ordered online was a nightmare I couldn’t get ahold of anyone to ask about the product I was waiting for. I had no clue on what was going on with my order so I was so surprised with and relived that I was able to communicate with someone so quickly. I was put to ease and felt confident about order. Thank you so much."


Works

Let's work together !

I am available for freelance projects.
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Get In Touch

Address :
Davao City,
Philippines
Email :
cabantoyj24@gmail.com


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