2018
Bachelor of Science in Instrumentation and Control Engineering Technology
Rizal Technological University
About Me
Highly organized and detail-oriented professional seeking a Virtual Assistant position. Offering proficiency in various software tools, and a strong ability to manage multiple tasks simultaneously. Detail-oriented and analytical professional with extensive experience in quality assurance, data analysis, and customer service. Proven ability to ensure accuracy and maintain high standards in fast-paced environments.
Professional Skills
Abilities that can help me succeed in my job
Customer Support
Data Analysis
SME
Virtual Assistant
Project Manager
Social Media Manager
Graphic Designer
Data Entry
Certificates
Professional Timeline
Unveiling a timeline of experiences, skills, and achievements that have shaped my career, as I strive for continuous growth and excellence
July 07, 2022
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September 15, 2024
TTEC
(Senior Representative)
• Reviewed and analyzed customer service chats to ensure adherence to quality standards and KPIs.
• Scrubbed and reviewed customer service chats for quality and accuracy, maintaining high service delivery standards.
• Acted as a point of escalation for complex customer issues, ensuring prompt resolution.
• Contributed to the development and improvement of customer service policies and procedures.
• Monitored and analyzed key performance indicators (KPIs) including latency, FRT, and customer satisfaction scores.
March 2022
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October 2022
Steakside Dela Paz Food Park
(Social Media Content Creator/Manager)
• Engaged with the audience by responding to comments, inquiries, and reviews, creating a positive online community around the food business.
• Regularly update and highlight menu items, specials, and promotions on social media platforms to keep followers informed and excited about the offerings.
• Making an appealing content showcasing the food business, including high-quality images and compelling captions to engage and entice the audience.
2018
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2022
FCC (Philippines) Corp.
(Production Planner)
• Planning and coordinating production workflow for one or multiple products.
• Schedule manpower shifts according to production needs and allocation in the process.
• Warehouse inventory in-charge.
• Responsible in taking care of concerns and request of our customers.
• Prepare monthly inventory reports.
• Submit reports of production output and suggest improvement on the process.
2014
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2016
Fujitsu Die Tech Corporation
(Document Controller)
• Responsible of monitoring in-house trouble reports.
• Doing weekly and monthly reports regarding in-house trouble.
• Responsible in managing, organizing management records which includes documentation, retrieval and destruction recovery.
• Assist with file audits and why-why analysis.
Services Offered
Virtual Assistant
Efficient admin aid: email management, schedule organization, and routine task handling for a smoother workload.
Social Media Management
Developing and implementing a strategy, creating content, scheduling a post, and engaging with followers.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Graphic Designs
Creating designs that speak and linger – making your message resonate in a visually captivating way.