More Info About Me
I am a customer service professional with over 3 years of experience in the BPO industry, specializing in support, conflict resolution, and escalations for healthcare accounts. In 2024, I transitioned into a full-time virtual assistant role, expanding my expertise to include CRM management, ticketing systems, and cold calling.
With strong communication skills, both written and verbal, I excel at active listening, empathy, and problem-solving, ensuring every client and customer feels valued. I adapt quickly to new tools and systems, bringing efficiency and reliability to every project. My goal is to consistently deliver excellent service, build trust, and create meaningful results for the people and businesses I support.
My Skills and Competencies
Proficiency in CRM platforms
Experience with ticketing systems
Cold calling and outbound communication tools
Email management systems
Data entry & documentation in CRM and support systems
Familiarity with billing systems and inquiries
Data Entry
Basic Graphic Designer
Social Media Management
Certificates
My Experience and Education
My Services
Virtual Assistance
Calendar and Inbox Management Data Entry, Research and Reporting Cold Calling CRM and Ticketing Management
Customer Support & Success
Email, Chat, and Phone Support Escalation Management Conflict De-escalation and Solution Focus