2007
Bachelor science in Information technology
Philippine Christian university
More Info About Me
Are you looking for a generalist to assist you with daily tasks? Search no more. I am an extremely skilled and knowledgeable virtual assistant who can cross tasks off your to-do list. having worked as a customer service agent for more than three years. These are the abilities I can provide for you.
Effective Communication: Pay close attention, communicate clearly, and ensure that the information is understood both when speaking and writing.
Empathy: Establish a positive rapport with the customer by expressing care and understanding for their situation.
It takes creativity and imagination to find rapid solutions to problems and satisfy customers.
Patience: Remain calm and patient to guarantee that the issue is handled professionally, especially while dealing with difficult people.
Also, attend a virtual assistant training course and learn about the different sets of tools that I can offer.
•Canva
•Google spreadsheet
•Google calendar
•Google Chrome, Mozilla Firefox, MS Edge
•Gmail
•Adobe Premium Video Editing
•Quilbot
•Chatgpt
•Best hashtag
•Pinterest
•Gemini
•Minotaurly all in one ai generator
Being dependable and professional in all of my project work is something I take great pride in. My problem-solving skills enable me to provide excellent work on time. Open communication and constructive criticism are always welcomed by me.
Let's chat to discuss more details about your project.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
-
2024
PROVAPH- Trainee
(Social Media manager)
As a Virtual Assistant specializing in Canva, I bring a comprehensive skill set in graphic design and content creation to enhance your brand's visual identity. My expertise includes:
-Graphic Design Basics: I have a solid understanding of the fundamental principles of design, including color theory, typography, and layout. This knowledge allows me to create visually appealing and cohesive designs that effectively communicate your brand's message.
- Creating Templates: I am skilled in designing and modifying templates for various purposes, such as social media posts, presentations, and marketing materials. These templates ensure consistency and efficiency in your branding efforts.
- Branding Consistency: I am adept at developing and maintaining consistent branding elements, including logos, banners, and flyers. My work ensures that your brand's visual identity remains uniform across all platforms and materials.
- Using Canva Pro Features: I utilize advanced Canva Pro features, such as background remover, resizing, and animation, to create professional-grade designs that stand out. These tools allow me to deliver high-quality content tailored to your specific needs.
2023
-
2024
Everise Customer service representative
(Customer service representative)
Healthcare-Account
Member services · Answering Benefits and Eligibility of the member. · Checking claims status ·
Checking medical authorization. · Checking pharmacy authorization. · Re- process claims. ·
Request material request.
2023
-
2024
TTEC
(Customer service)
Account- Travel Account
LOB- Booking.com
· Answer concern of their reservation.
· Modify their request. (change room, change date, Add guest)
· Relocating the guest if the property cannot accommodate them.
· Cancelling their reservation.
2021
-
2022
SAGILITY
(Customer service)
Healthcare account
LOB -Dental provider services
Duties and responsibilities
· Healthcare account. (Inbound calls)
· Answer concern benefits and details of their insurance.
· Answer status of their claims.
· Re-process and give additional info of their claims.
· Give positive survey.
Customer service representative
Account - Healthcare account
LOB -Dental member services Dec 2022 to March 2023
Duties and responsibilities
· Healthcare account. (Inbound calls)
· Answer concern benefits and details of their insurance.
· Answer status of their claims.
· Re-process and give additional info of their claims.
· Give positive survey.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.