Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
University of San Jose
Effectively manage and respond to high volumes of support tickets, and/or chats submitted via email or through our support portal. Evaluate and analyze the issues faced by end-users and provide appropriate troubleshooting and resolution steps.
Responsible for negotiating customer options and retaining current subscribers from cancelling their web services. Investigating problems, tracking reason for disconnect, and taking ownership of customer’s concerns.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.