2009
International Management and Entrepreneurship
St Paul University QC
Hey, its Jes ✨
I have over 9 years experience of handling my own online luxury shopping business.
Started marketing and selling RTW’s and eventually ventured to reselling luxury items and hard to find in-demand local brands (depending on the latest trends).
Handling my own online platform all by myself taught me to do intensive product research, market research, marketing techniques, unique selling proposition, and improved my negotiation skills when closing deals with my wholesalers / distributors.
I also managed my own social media platforms all at the same time. I used facebook, shopee, and instagram accounts. I interacted to all my clients inquiries, provided excellent customer service and ensure to give them after sales service.
Also, I have over 14 years experience of customer service in the aviation industry. A former first / business class Flight Attendant in Qatar Airways.
Skills
Social Media Manager
Content Writer
Virtual Assistant
Customer Relations Expert
Certificates
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Jesieka Cuneta
Resume
2011
-
2020
luxe.depot (Instagram, Shoppee)
(Founder / In-charge of full operations)
On-line (Instagram, Shoppee) one stop shop shopping.
* Luxury items
* Hard to find items from all over the world ( food, local brands, etc. )
• Business and Analysis Research.
• Social Management, Online PR, and Networking.
• Sourcing, Sorting, Logistics, and Product Delivery.
• Customer Service, Communication, and Negotiation.
2016
-
2022
Qatar Airways
(First Class / Business Class Flight Attendant)
• Provides exceptional in-flight customer service experience on board.
• Ensure High Valued Customers / VIP’s are personally recognized and acknowledged.
• Promotes and sell duty free products onboard.
• Promote company’s other services and products on ground.
• Ensure customer’s tier with the airline are maintained long-term.
• Recruiting customers on board to join the company’s frequent flyer program to Maintain long-term relationship with passengers.
• Ensure quality comfort for the customers on board.
• Provide service recovery to dissatisfied customers.
• Ensuring the aircraft and passengers are in full compliance with policies, Procedures, regulations, and safety measures.
• Performs First Aid to passengers on board when necessary.
2009
-
2015
Tiger Airways / Cebu Pacific Air
(Purser)
• TigerAir Philippines January 2011 – Feb. 2015
Purser, In-Flight Services Department
• Conduct pre-flight briefings to the crew to set expectations, objectives, and
goals on each flight.
• Conduct pre-flight briefings to the crew to ensure team is updated with safety,
service, and new memo’s of the airline.
• Ensure proper communication between the flight deck and cabin crew.
• Ensuring the aircraft and passengers are in full compliance with policies,
procedures, regulations, and safety measures.
• Ensure company standards are followed by the team in-flight.
• Empower crew to become the next flight leader / supervisor through
delegation, follow up, and providing feedback.
• Supervise new crew on board.
• Manages crew activities on board.
• Ensure service recovery has been given to dissatisfied customers.
• Resolve crew and/or passenger conflicts (if any) on board through proactive
communication.
• Listens to questions actively and resolves issues and disputes tactfully and effectively
• Checks inventory of on board duty free and in - flight meals on sale.
• Promotes and sell onboard products.
• Ensure on board sales quota are met in each flight.
• Endorse on-board sales to the catering / merchandise department.
• Performs basic first aid / CPR to passengers on board when necessary.
My Services
Executive Virtual Assistant
Perform various administrative tasks, including inbox management, scheduling meetings, and making travel arrangements.
Customer Service Expert
Ensuring customers satisfaction and maintaining long-term relationship with clients.
eCommerce
Provides remote support to eCommerce business owners to effectively operate their online stores and scale up their opera
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.