2009
International Management and Entrepreneurship
St Paul University QC
Hey, its Jes ✨
With over 9 years of experience running my own online luxury shopping business, I have honed a range of skills that are highly transferable to an Executive Assistant role. My business journey began with marketing and selling ready-to-wear (RTW) luxury items, and later, I expanded into reselling hard-to-find, in-demand luxury products and local brands based on the latest trends. Managing my online platform independently gave me the opportunity to develop strong skills in product and market research, marketing techniques, unique selling propositions, and negotiation with wholesalers and distributors. Additionally, I was responsible for managing my own social media accounts (Facebook, Shopee, and Instagram), interacting with clients, handling inquiries, providing excellent customer service, and ensuring a smooth after-sales experience.
In addition to my entrepreneurial background, I bring 15 years of experience as a Flight Attendant with Qatar Airways, where I refined my ability to work under pressure, manage multiple priorities, and provide excellent service in fast-paced, high-stakes environments. I became highly proficient in organization, time management, multitasking, and attention to detail while ensuring passenger safety and comfort.
Now, as an Account Manager, I manage client relationships, coordinate with internal and external teams, and oversee project timelines. This role has further strengthened my negotiation, communication, client management, and organizational skills.
Skills
Office 365
Content Writer
Virtual Assistant
Customer Relations Expert
Certificates
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Jesieka Cuneta
Resume
2011
-
2020
luxe.depot (Instagram, Shoppee)
(Founder / In-charge of full operations)
On-line (Instagram, Shoppee) one stop shop shopping.
* Luxury items
* Hard to find items from all over the world ( food, local brands, etc. )
• Business and Analysis Research.
• Social Management, Online PR, and Networking.
• Sourcing, Sorting, Logistics, and Product Delivery.
• Customer Service, Communication, and Negotiation.
2016
-
2022
Qatar Airways
(First Class / Business Class Flight Attendant)
• Provides exceptional in-flight customer service experience on board.
• Ensure High Valued Customers / VIP’s are personally recognized and acknowledged.
• Promotes and sell duty free products onboard.
• Promote company’s other services and products on ground.
• Ensure customer’s tier with the airline are maintained long-term.
• Recruiting customers on board to join the company’s frequent flyer program to Maintain long-term relationship with passengers.
• Ensure quality comfort for the customers on board.
• Provide service recovery to dissatisfied customers.
• Ensuring the aircraft and passengers are in full compliance with policies, Procedures, regulations, and safety measures.
• Performs First Aid to passengers on board when necessary.
2009
-
2015
Tiger Airways / Cebu Pacific Air
(Purser)
• TigerAir Philippines January 2011 – Feb. 2015
Purser, In-Flight Services Department
• Conduct pre-flight briefings to the crew to set expectations, objectives, and
goals on each flight.
• Conduct pre-flight briefings to the crew to ensure team is updated with safety,
service, and new memo’s of the airline.
• Ensure proper communication between the flight deck and cabin crew.
• Ensuring the aircraft and passengers are in full compliance with policies,
procedures, regulations, and safety measures.
• Ensure company standards are followed by the team in-flight.
• Empower crew to become the next flight leader / supervisor through
delegation, follow up, and providing feedback.
• Supervise new crew on board.
• Manages crew activities on board.
• Ensure service recovery has been given to dissatisfied customers.
• Resolve crew and/or passenger conflicts (if any) on board through proactive
communication.
• Listens to questions actively and resolves issues and disputes tactfully and effectively
• Checks inventory of on board duty free and in - flight meals on sale.
• Promotes and sell onboard products.
• Ensure on board sales quota are met in each flight.
• Endorse on-board sales to the catering / merchandise department.
• Performs basic first aid / CPR to passengers on board when necessary.
My Services
Executive Virtual Assistant
Perform various administrative tasks, including inbox management, scheduling meetings, and making travel arrangements.
Customer Service Expert
Ensuring customers satisfaction and maintaining long-term relationship with clients.
eCommerce
Provides remote support to eCommerce business owners to effectively operate their online stores and scale up their opera
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.