2019
Bachelor of Science in Information Technology
Eastern Visayas State University
More Info About Me
I came from the BPO industry for 3 years handling different campaigns and i gained technical skills like, customer service skills, sales, appointment setting, cold calling, telemarketing, retention, and technical support. I am adaptive, flexible and resourceful. I ventured to being a Virtual Assistant last quarter of 2022. I enrolled Social Media Management training because as an Information Technology graduate i love creating designs the reason why learned how to use photoshop and canva and i am also the kind of person who checks social media from time to time so i definitely know what's the trend. And with the help of extensive training i am now a Social Media Manager, Marketer, Influencer, Marketing Specialist, and Content Creator. I help businesses reach their ambition to expand the marketing of their business so it can grow faster on social media platforms. As a passionate Social Media Manager, I am the right person to bring those goals to reality.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
Sitel Group.
(Customer Service Representative(Billing,Technical Support, Retention))
We received inbound calls from customers with main concerns is that they didn't receive their paper, dispute with their bill, has problem on accessing their paper on the website. My job is to explain the reason why they didn't receive their paper yet by looking to their account, explain the reason why their bill is different from last month or previous month, check if there's a price increase, walk them through on how they can log in and access the electronic version of their paper.
2021
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2021
Virtual Staffing Solution
(Outbound Sales Representative(Medical))
Cold call possible prospects or leads and explain to them the benefit that they can take advantage that is covered by their insurance. mainly Medicare.
2019
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2020
Tech Mahindra
(Customer Service Representative)
As a CSR in a logistics company my task is to track package of customers, provide delivery date and time of their package, provide them the reason why their package was delayed, build rapport and connection with customers
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.